Just before revealing that the new domestic energy bill price cap in October would rise…
David Taylor1 June 2022
Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…
David Taylor26 May 2022
If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
David Taylor16 May 2022
The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
David Taylor4 May 2022
The impact of this on already stretched consumer spending budgets could have a knock-on effect…
David Taylor25 April 2022
On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
David Taylor12 April 2022
Whether you provide outsourced services from overseas or are a client planning to use an…
David Taylor1 April 2022
The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
David Taylor4 February 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
David Taylor28 January 2022
Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
David Taylor4 January 2022
With almost six million people around England living in homes provided and supported by housing…
David Taylor9 December 2021
Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…
David Taylor30 November 2021
What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
David Taylor23 November 2021
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
David Taylor5 November 2021
