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Category

Data compliance

ComplianceData complianceISO AccreditationsPCI Compliance

Compliance on a budget

Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…
Michelle Village23 November 2022
Data complianceData securityGDPR

Data Reform Bill

As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to…
Liridona25 July 2022
Data complianceGDPRICO

ICO fines – impact on sales and marketing to older consumers

Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…
Jonathan Billing26 May 2022
Data compliancePaymentsPCI Compliance

Changing role of voice within customer contact strategy

Where is the voice and how do we position this most effective mode of human…
Liridona20 May 2022
PCI DSS v4.0 Data compliancePaymentsPCI Compliance

Payment security update – PCI DSS v4.0

On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
CCP Story - Data - Steve Sullivan - ICO Data complianceGDPRICO

B2B’s wake up call!

The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
Jonathan Billing4 February 2022
CCP Story - Data - Steve Sullivan Data complianceGDPR

ICO fines up 100% in 2021

What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
Jonathan Billing23 November 2021
Data Update image Data complianceGDPR

Data news: UK receives good news from EU as transatlantic troubles brew!

When it comes to Data Adequacy, it’s been a slow process for the UK to…
Jonathan Billing5 March 2021
Defend your position Data complianceData securityGovernanceHomeworkingWellbeing

New Norm: New Risks

With homeworking becoming a daily reality for many workers who had traditionally been based from…
Jonathan Billing9 February 2021
Personal data usage Data complianceGDPR

The post-Brexit data dilemma!

So, at the last minute and just in time for Christmas, the EU and UK…
Jonathan Billing14 January 2021
Data networking Data complianceGDPR

The data dilemma!

As we head towards the end of December 2020, it is looking increasingly likely that…
Jonathan Billing22 December 2020
WFH header Data complianceData securityHomeworkingPCI Compliance

Creating secure and productive homeworker environments

With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
Indian abstract Data complianceGovernanceHomeworking

Outsourcing to India?

India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
Jonathan Billing23 November 2020
Data compliance and security Data complianceHomeworkingThought leadership

Homeworking – the new challenges for contact centre compliance

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22