We have developed a staged client engagement approach, to help match clients with the right outsource contact centre partners and technology providers, improve onboarding and enable Contact Centre Panel to forge strong partnerships between clients and outsource partners.
The first step is the Scoping phase, which is where we identify a client’s requirements. This is followed by Partner Match, which is where we map those requirements to the capabilities within our network; to form a shortlist from which clients will select their preferred supplier. The final stage is Support, this includes the on-boarding process and ongoing management of the client and partner relations.
Our client engagement approach illustrates why we are more than just a broker, offering additional value and expertise to support success.
Evaluating your requirements, helping build a business case and producing a brief.
Matching your requirements to our network and helping with partner selection.
Assisting with the onboarding process and supporting ongoing partner performance.