We have developed a three-tiered client engagement approach, to help match clients with the right outsource partners, improve on-boarding and to enable Contact Centre Panel to forge strong partnerships between clients and outsource partners.
The first step is the Scoping process, which is where we identify a client’s requirements. This is followed by Partner Match, which is where we map those requirements to the capabilities within our network; to form a shortlist from which clients will select their preferred supplier. The final stage is Performance+, this includes the on-boarding process and ongoing management of the client and partner relations.
Our client engagement approach illustrates why we are more than just a broker, offering additional value and expertise to support success.
Evaluating your requirements, helping build a business case and producing a brief.
Matching your requirements to our network and helping with partner selection.
Assisting with the onboarding process and supporting ongoing partner performance.