To help clients choose the right technology solutions for their business we have built a comprehensive, vetted network of technology providers with tailored contact centre solutions, able to deliver everything from a point solution to a comprehensive end-to-end technology stack.

We use our expertise and experience to select and partner with the leading contact centre technology solution providers. Regularly reviewing the market and introducing new providers to our network when required.

Our independent approach means that we can provide an objective recommendation on which technology partners, from our network and beyond, are best placed to deliver the right solution for your business.

We use our operational experience and industry technology expertise to help define your objectives and build a business case. We then prepare a supplier specification, which is used to match your requirements against our technology partner offerings. We evaluate solutions to ensure that they meet the required compliance standards and make sure the appropriate governance is in place to support successful implementation and ongoing stakeholder management.

We can review your existing providers and help develop a transitional roadmap that meets your immediate and future requirements. Plus, we can use our network of contact centre partners to support with contingency planning, providing project resources or additional contact centre agents, if needed, during the transition.

The breadth of our contact centre network gives us visibility of emerging technologies and customer service trends, as a result, we can recommend the latest and most appropriate solutions to match your specific requirements. This enables us to validate the proposed benefits and glide paths that will be needed to support your business case.