Identifying and onboarding the right outsourced contact centre or technology provider can be tricky. Particularly, if you do not have experience in outsourcing and full visibility of the market.
We help businesses to find and onboard the right outsource partner for their needs. We use our extensive industry experience and our comprehensive network of 160+ market-leading contact centres to help companies achieve success. This is delivered at no cost to clients.
Each member of our network has been fully vetted against our rigorous scoring matrix. If they do not match our exacting standards, then they cannot join. This ensures that our clients are then matched with the very best service providers.
We regularly review our network, monitoring members to make sure they are maintaining the required standards and consistently delivering outstanding customer experiences.
We are different from a broker, as our service does not stop once we’ve helped match a partner.
After selection, we support the onboarding process, using our high levels of expertise to ensure smooth setup and delivery. We use a detailed structured approach, Contact Centre Panel 4Cs, to help guide both clients and partners through this process, which includes a review of commercials, communications, controls and setting up continuous improvement measures.
Forging strong partnerships is our goal, so we provide ongoing support to both clients and partners throughout their contract. This includes the regular review of service delivery standards and recommendations for improvement where necessary, we also help resolve any disputes and provide additional support, if required, to maintain harmonious working relationships and successful service delivery.