So, at the last minute and just in time for Christmas, the EU and UK…
Jonathan Billing14 January 2021
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As we head towards the end of December 2020, it is looking increasingly likely that…
Jonathan Billing22 December 2020
With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
Jonathan Billing23 November 2020
The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
Over the past few years, the challenges facing the retail industry have been greatly publicised.…
Jonathan Billing1 September 2020
In 2020, the struggles of the air travel industry have been well documented. In the…
Jonathan Billing7 August 2020
According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
Jonathan Billing23 June 2020
An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
Jonathan Billing15 June 2020
