Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
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One of the biggest contact centre challenges of 2022 is still with us - the…
Michelle Village24 January 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a…
Michelle Village13 January 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
Michelle Village11 January 2023
Customer experience management and digitisation has been transforming customer interactions for well over a decade,…
Michelle Village5 January 2023
The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
The circle of life may be a wheel of fortune, however as the economy gets…
Michelle Village19 December 2022
The FCA’s Consumer Duty regime is a big deal. It’s been a long time in…
Michelle Village16 December 2022
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…
Michelle Village23 November 2022
