As we welcome those warmer days, it also a signal to many businesses to begin…
David Taylor31 May 2023
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We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023
The UK new anti-fraud strategy looks to ban (a) ban the cold calling of financial…
David Taylor22 May 2023
The Contact Centre Panel team like to challenge ourselves and each other in our thinking,…
Jonathan Billing4 May 2023
It might not be a surprise to learn that my last article about ChatGPT was…
Jonathan Billing2 May 2023
However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…
Jonathan Billing24 April 2023
Many Brits enjoyed not one but two additional bank holidays in 2022: one to mark…
Jonathan Billing20 April 2023
In late March Concentrix made the surprising (but far from shocking) announcement that it was purchasing…
Jonathan Billing18 April 2023
A recent article in The Times suggested that working from home is no longer popular…
Michelle Village11 April 2023
How easy is it to sign up or subscribe to your company’s products or services?…
Michelle Village4 April 2023
If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
Michelle Village21 March 2023
Working at any company involves a lot of numbers. Sales, profit, staff, complaints, customers, budgets,…
Michelle Village14 March 2023
