If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
Harriet Little16 May 2022
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The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Harriet Little4 May 2022
The impact of this on already stretched consumer spending budgets could have a knock-on effect…
Harriet Little25 April 2022
On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
Whether you provide outsourced services from overseas or are a client planning to use an…
Jonathan Billing1 April 2022
The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
Jonathan Billing4 February 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…
Jonathan Billing30 November 2021
What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
Jonathan Billing23 November 2021
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
