Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…
Emily Burdall8 July 2021
Over the past few years, the challenges facing the retail industry have been greatly publicised.…
Jonathan Billing1 September 2020
In 2020, the struggles of the air travel industry have been well documented. In the…
Jonathan Billing7 August 2020
According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
Jonathan Billing23 June 2020
An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
Jonathan Billing15 June 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing16 May 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
We ask what are the benefits of having a customer service representative on the Board?…
Jonathan Billing12 March 2020
As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
