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Category

Thought leadership

BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona4 May 2022
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Natasha's Law - Dr Lisa Ackerley Food retailThought leadership

Prepared for Natasha’s Law?

Dr Lisa Ackerley has been a Chartered Environmental Health Practitioner for over 30 years. Ever…
Jonathan Billing4 August 2021
Charles Spencer, Ellis Whittam Business continuityHomeworkingHybrid workingThought leadership

Health & safety at work

Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…
Jonathan Billing8 July 2021
Business Continuity - Julie Goddard Business continuityHomeworkingHybrid workingThought leadership

Business Resilience – how do you protect your changing business

Following one of our recent webinars focusing on the future for the Contact Centre sector,…
Jonathan Billing21 May 2021
High street retail RetailThought leadership

Retail – where next for customer service?

Over the past few years, the challenges facing the retail industry have been greatly publicised.…
Jonathan Billing1 September 2020
Airline customer service Business continuityThought leadership

Airline customer service

In 2020, the struggles of the air travel industry have been well documented. In the…
Jonathan Billing7 August 2020
Wellbeing Thought leadershipWellbeing

The psychology of crisis

According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
CCP LinkedIn Story - Business Continuity - Rob Osborn Business continuityThought leadership

Back to the new norm! Planning your post Covid operation

The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
Jonathan Billing23 June 2020
Governance GovernanceThought leadership

GOVERNANCE – Guidelines and considerations in times of change

An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
Jonathan Billing15 June 2020
Business continuityThought leadership

Conscience or cost: Corporate Social Responsibility in times of crisis

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing16 May 2020
Data compliance and security Data complianceHomeworkingThought leadership

Homeworking – the new challenges for contact centre compliance

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
Future of contact centre HomeworkingThought leadership

Contact centre revolution? A vision of future working

For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership

Hidden dangers of homeworking – Make your contact centre really work from home

Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
Customer service on the Board InterviewThought leadership

Customer service on the Board – Giving your customers a voice at the Boardroom table

We ask what are the benefits of having a customer service representative on the Board?…
Jonathan Billing12 March 2020
Coronavirus - Dr Lisa Ackerley BusinessThought leadership

Coronavirus and crisis planning – Is your customer service safe?

As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
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    • Contact Centre Network
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    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
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