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Category

Thought leadership

High street retail RetailThought leadership

Retail – where next for customer service?

Over the past few years, the challenges facing the retail industry have been greatly publicised.…
Jonathan Billing1 September 2020
Airline customer service Business continuityThought leadership

Airline customer service

In 2020, the struggles of the air travel industry have been well documented. In the…
Jonathan Billing7 August 2020
Wellbeing Thought leadershipWellbeing

The psychology of crisis

According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
CCP LinkedIn Story - Business Continuity - Rob Osborn Business continuityThought leadership

Back to the new norm! Planning your post Covid operation

The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
Jonathan Billing23 June 2020
Governance GovernanceThought leadership

GOVERNANCE – Guidelines and considerations in times of change

An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
Jonathan Billing15 June 2020
Business continuityThought leadership

Conscience or cost: Corporate Social Responsibility in times of crisis

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing16 May 2020
Data compliance and security Data complianceHomeworkingThought leadership

Homeworking – the new challenges for contact centre compliance

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
Future of contact centre HomeworkingThought leadership

Contact centre revolution? A vision of future working

For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership

Hidden dangers of homeworking – Make your contact centre really work from home

Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
Customer service on the Board InterviewThought leadership

Customer service on the Board – Giving your customers a voice at the Boardroom table

We ask what are the benefits of having a customer service representative on the Board?…
Jonathan Billing12 March 2020
Coronavirus - Dr Lisa Ackerley BusinessThought leadership

Coronavirus and crisis planning – Is your customer service safe?

As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
Automotive customer survey BusinessSurveyThought leadership

Customer service in the automotive sector – new annual survey

Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
Crisis Management BusinessThought leadership

Crisis Management – turning a negative into a positive

If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
Technology and automation BusinessThought leadership

The trouble with technology – is automation tarnishing the customer experience?

We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
Disaster recovery Business continuityThought leadership

Disaster Planning – is your business prepared?

According to thorough research, a combination of climate change and manmade modifications to the landscape…
Jonathan Billing18 November 2019
Black Friday BusinessThought leadership

Black Friday and Cyber Monday – is your customer service team ready?

Black Friday falls on 29th November this year, so is your customer service provision geared…
Jonathan Billing31 October 2019
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© 2021 Contact Centre Panel.

  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • How we help
    • Customer service
    • Leads & appointments
    • Sales
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Technology Network
    • Consulting
    • Wellbeing
  • Approach
  • Network
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join CCP Network
  • Clients
  • Insights
  • Get in touch
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