Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
Michelle Village11 January 2023
The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…
Michelle Village15 November 2022
This increased customer connectivity brings its own challenges for businesses, one being able to communicate…
Jonathan Billing4 November 2022
Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…
Liridona20 October 2022
Contact centres have faced numerous well documented pressures over the years, but have been on…
Liridona26 August 2022
