As we welcome those warmer days, it also a signal to many businesses to begin…
David Taylor31 May 2023
However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…
Jonathan Billing24 April 2023
In late March Concentrix made the surprising (but far from shocking) announcement that it was purchasing…
Jonathan Billing18 April 2023
If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
Michelle Village21 March 2023
The impact of inflation has been no different for the outsourcing industry, affecting centres and…
Michelle Village8 March 2023
Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
Michelle Village14 February 2023
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
One of the biggest contact centre challenges of 2022 is still with us - the…
Michelle Village24 January 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
Michelle Village11 January 2023
The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…
Michelle Village15 November 2022
