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Category

Outsourcing

Contact CentresCost to serveOutsourcingPeak demand

Peak demand handling – the role of voice

As we welcome those warmer days, it also a signal to many businesses to begin…
David Taylor31 May 2023
Modern Morocco Contact CentresMoroccoOutsourcing

Location watch: Morocco

However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…
Jonathan Billing24 April 2023
Simplified choices B2BBusinessContact CentresOutsourcingTelemarketing

Simplified choices

Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
Michelle Village14 February 2023
Gaming customer services Contact Centrescustomer serviceGamingOutsourcing

Gaming customer services

The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
Peak demand Cost to serveOutsourcingPeak demand

Peak demand handling – the role of voice

As sure as night follows day, autumn follows summer, the nights get longer and thoughts…
Jonathan Billing12 October 2022
BusinessOutsourcing

Helping hand

It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
Liridona1 August 2022
BusinessOutsourcing

Hello Kosovo!

Walking in the streets of Pristina, you may be greeted by one of the locals…
Liridona29 July 2022
BusinessOutsourcing

The beginning of ‘the big change’

So, with the exception of Apple who remain firmly focused on the provision of stylish…
Liridona29 June 2022
Housing associationsOutsourcing

Challenging times ahead for household budgets

The impact of this on already stretched consumer spending budgets could have a knock-on effect…
Liridona25 April 2022
Contact Centre Panel - Housing Association Housing associationsOutsourcing

Optimising service delivery in a not-for-profit environment

With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Contact centre outsource Outsourcing

Outsourcing 2.0 – diversification vs consolidation

In all areas of business there is a periodic question: should we consolidate our supply…
Jonathan Billing22 June 2021
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles