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Category

Outsourcing

Creating a greener and more sustainable contact centre BusinessOutsourcing

Creating a greener and more sustainable contact centre

However, since the lifting of restrictions we have seen employees return to the office on…
Harriet Little22 June 2022
Multilingual recruitment BusinessOutsourcing

Multilingual recruitment: Overcoming the challenge

If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
Harriet Little16 May 2022
Housing associationsOutsourcing

Challenging times ahead for household budgets

The impact of this on already stretched consumer spending budgets could have a knock-on effect…
Harriet Little25 April 2022
Contact Centre Panel - Housing Association Housing associationsOutsourcing

Optimising service delivery in a not-for-profit environment

With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Contact centre outsource Outsourcing

Outsourcing 2.0 – diversification vs consolidation

In all areas of business there is a periodic question: should we consolidate our supply…
Jonathan Billing22 June 2021
CCP

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  • Insights
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Clients
  • About
    • About
    • Meet the team
    • Our values
    • Get in touch