BusinessOutsourcing Creating a greener and more sustainable contact centre However, since the lifting of restrictions we have seen employees return to the office on…Harriet Little22 June 2022
BusinessOutsourcing Multilingual recruitment: Overcoming the challenge If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…Harriet Little16 May 2022
Housing associationsOutsourcing Challenging times ahead for household budgets The impact of this on already stretched consumer spending budgets could have a knock-on effect…Harriet Little25 April 2022
Housing associationsOutsourcing Optimising service delivery in a not-for-profit environment With almost six million people around England living in homes provided and supported by housing…Jonathan Billing9 December 2021
OutsourcingResourcingTechnologyThought leadership Recruitment crisis? A new staffing challenge The recruitment crisis has made headline news in recent times, with…Jonathan Billing5 November 2021
Outsourcing Outsourcing 2.0 – diversification vs consolidation In all areas of business there is a periodic question: should we consolidate our supply…Jonathan Billing22 June 2021