AIChatGPTContact Centrescustomer serviceCX Contact Centres & ChatGPT If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…Michelle Village21 March 2023
customer serviceCXHigh streetRetail The resilience of the high street M&S recently announced that they plan to invest £480 million in their ‘Store Rotation Programme’…Michelle Village7 February 2023
Contact Centrescustomer serviceCXSuper AgentsTechnology The rise of the ‘Super Agent’! Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…Michelle Village31 January 2023
customer serviceCXData How data drives next-generation CX Customer experience management and digitisation has been transforming customer interactions for well over a decade,…Michelle Village5 January 2023
C&CC ExpoContact CentresCXTechnology Call & Contact Centre Expo 2022 As the east wind blows in the first of the winter frosts, it’s a warming…Michelle Village13 December 2022
CXExperience economy CX within the experience economy Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…Liridona27 September 2022