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Category

CX

ChatGPT & contact centres AIChatGPTContact Centrescustomer serviceCX

Contact Centres & ChatGPT

If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
Michelle Village21 March 2023
high street shopping customer serviceCXHigh streetRetail

The resilience of the high street

M&S recently announced that they plan to invest £480 million in their ‘Store Rotation Programme’…
Michelle Village7 February 2023
Super Agents Contact Centrescustomer serviceCXSuper AgentsTechnology

The rise of the ‘Super Agent’!

Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
data CX customer serviceCXData

How data drives next-generation CX

Customer experience management and digitisation has been transforming customer interactions for well over a decade,…
Michelle Village5 January 2023
Call & Contact Centre Expo C&CC ExpoContact CentresCXTechnology

Call & Contact Centre Expo 2022

As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
CXExperience economy

CX within the experience economy

Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…
Liridona27 September 2022
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
    • Newsletter – Feb 23
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22