If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
Michelle Village21 March 2023
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
Customer experience management and digitisation has been transforming customer interactions for well over a decade,…
Michelle Village5 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…
Liridona27 September 2022
