It might not be a surprise to learn that my last article about ChatGPT was…
Jonathan Billing2 May 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
The circle of life may be a wheel of fortune, however as the economy gets…
Michelle Village17 November 2022
Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
Liridona2 September 2022
Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…
Liridona3 June 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
