Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
Liridona2 September 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
