Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
The circle of life may be a wheel of fortune, however as the economy gets…
Michelle Village17 November 2022
Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
Liridona2 September 2022
Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…
Liridona3 June 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
