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Technology

Super Agents Contact Centrescustomer serviceCXSuper AgentsTechnology

The rise of the ‘Super Agent’!

Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
multi-silo or multi-channel? Contact Centrescustomer servicemulti-channelTechnology

Are you multi-channel or multi-silo?

Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
Call & Contact Centre Expo C&CC ExpoContact CentresCXTechnology

Call & Contact Centre Expo 2022

As the east wind blows in the first of the winter frosts, it’s a warming…
Michelle Village13 December 2022
Contact CentresInformation as a serviceInternetTechnology

Information as a service: a chance to reflect

On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
Michelle Village28 November 2022
OptimisationSalesTechnology

Optimising sales in challenging times

The circle of life may be a wheel of fortune, however as the economy gets…
Michelle Village17 November 2022
Technology

Not everything we see turns into gold

Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
Liridona2 September 2022
SocialTechnology

WhatsApp Business in the news

Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…
Liridona3 June 2022
Tech Showcase article BotsTechnology

Reducing the cost of customer engagement

Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Rebuilding business HomeworkingTechnology

The reality of customer service recovery

The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Business continuity Business continuityHomeworkingTechnologyWellbeing

Getting back to the workplace – Can we? Should we?

Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Customer data security Data securityPCI ComplianceTechnology

How secure is your customer data?

Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22