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customer service

Super Agents Contact Centrescustomer serviceCXSuper AgentsTechnology

The rise of the ‘Super Agent’!

Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
workplace incivility Contact Centrescustomer serviceincivilityWellbeingworkplace

Workplace incivility

One of the biggest contact centre challenges of 2022 is still with us - the…
Michelle Village24 January 2023
multi-silo or multi-channel? Contact Centrescustomer servicemulti-channelTechnology

Are you multi-channel or multi-silo?

Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
managing payments communicationscustomer servicePaymentsStrategy

Managing payments effectively

So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a…
Michelle Village13 January 2023
ChatGPT AIChatGPTContact Centrescustomer service

ChatGPT

One of those recent finds was that of ChatGPT. A curious sounding name that had…
Michelle Village11 January 2023
data CX customer serviceCXData

How data drives next-generation CX

Customer experience management and digitisation has been transforming customer interactions for well over a decade,…
Michelle Village5 January 2023
Gaming customer services Contact Centrescustomer serviceGamingOutsourcing

Gaming customer services

The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22