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Business

AIBusiness

Headcount Reductions – The Mother of Innovation

We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023
Cancelling services BusinessCancelling servicesCustomer experiencecustomer service

Cancelling services

How easy is it to sign up or subscribe to your company’s products or services?…
David Taylor4 April 2023
Simplified choices B2BBusinessContact CentresOutsourcingTelemarketing

Simplified choices

Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
David Taylor14 February 2023
Mystery Shopping Insights Article BusinessMystery Shopping

Mystery shopping

Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…
David Taylor5 October 2022
Paid time off BusinessSupreme Court

Harpur Trust v Brazel

The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…
David Taylor20 September 2022
BusinessStartups

Unicorns

The term, first coined in 2013, initially was used to emphasize the rarity of such…
David Taylor23 August 2022
BusinessCost of living

Cost-of-living crisis at work

We do not like talking about money. That’s one of the key findings of Wagestream’s State…
David Taylor16 August 2022
BusinessCost of living

Cost of living and salaries crisis

Are you responsible for a contract centre operation? Got enough on your plate just now…
David Taylor9 August 2022
BusinessTUPE

Did the tide turn on TUPE?

I have a belief that most things in life or business are what I would…
David Taylor4 August 2022
BusinessOutsourcing

Helping hand

It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
David Taylor1 August 2022
BusinessOutsourcing

Hello Kosovo!

Walking in the streets of Pristina, you may be greeted by one of the locals…
David Taylor29 July 2022
BusinessOutsourcing

The beginning of ‘the big change’

So, with the exception of Apple who remain firmly focused on the provision of stylish…
David Taylor29 June 2022
Forex BusinessForex

Understanding the costs and risks of Forex management

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
David Taylor2 June 2022
B2BBusiness

If you want a job doing…

That’s a familiar piece of advice which is credited to John T Chambers, the former…
David Taylor28 May 2022
BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
David Taylor4 May 2022
Coronavirus - Dr Lisa Ackerley BusinessThought leadership

Coronavirus and crisis planning – Is your customer service safe?

As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
David Taylor4 March 2020
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  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
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    • Scoping & support
    • Technology Network
  • Clients
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    • Join our Network
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