BusinessMystery Shopping Mystery shopping Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…Liridona5 October 2022
BusinessSupreme Court Harpur Trust v Brazel The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…Liridona20 September 2022
BusinessStartups Unicorns The term, first coined in 2013, initially was used to emphasize the rarity of such…Liridona23 August 2022
BusinessCost of living Cost-of-living crisis at work We do not like talking about money. That’s one of the key findings of Wagestream’s State…Liridona16 August 2022
BusinessCost of living Cost of living and salaries crisis Are you responsible for a contract centre operation? Got enough on your plate just now…Liridona9 August 2022
BusinessTUPE Did the tide turn on TUPE? I have a belief that most things in life or business are what I would…Liridona4 August 2022
BusinessOutsourcing Helping hand It’s perhaps an understatement to say that we live in changing times. Adjusting to a…Liridona1 August 2022
BusinessOutsourcing Hello Kosovo! Walking in the streets of Pristina, you may be greeted by one of the locals…Liridona29 July 2022
BusinessOutsourcing The beginning of ‘the big change’ So, with the exception of Apple who remain firmly focused on the provision of stylish…Liridona29 June 2022
BusinessForex Understanding the costs and risks of Forex management The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…Liridona2 June 2022
B2BBusiness If you want a job doing… That’s a familiar piece of advice which is credited to John T Chambers, the former…Liridona28 May 2022
BusinessCovidThought leadership Dealing with workplace disputes The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…Liridona4 May 2022
BusinessThought leadership Coronavirus and crisis planning – Is your customer service safe? As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…Jonathan Billing4 March 2020
BusinessSurveyThought leadership Customer service in the automotive sector – new annual survey Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…Jonathan Billing29 January 2020
BusinessThought leadership Crisis Management – turning a negative into a positive If a problem is found with one of your most popular products or services, meaning…Jonathan Billing6 January 2020
BusinessThought leadership The trouble with technology – is automation tarnishing the customer experience? We take a look at some of the potential pitfalls of automation and put forward…Jonathan Billing28 November 2019