The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…
Liridona20 September 2022
We do not like talking about money. That’s one of the key findings of Wagestream’s State…
Liridona16 August 2022
Are you responsible for a contract centre operation? Got enough on your plate just now…
Liridona9 August 2022
It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
Liridona1 August 2022
So, with the exception of Apple who remain firmly focused on the provision of stylish…
Liridona29 June 2022
The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona2 June 2022
That’s a familiar piece of advice which is credited to John T Chambers, the former…
Liridona28 May 2022
The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona4 May 2022
As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
Black Friday falls on 29th November this year, so is your customer service provision geared…
Jonathan Billing31 October 2019
