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Business

Mystery Shopping Insights Article BusinessMystery Shopping

Mystery shopping

Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…
Liridona5 October 2022
Paid time off BusinessSupreme Court

Harpur Trust v Brazel

The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…
Liridona20 September 2022
BusinessStartups

Unicorns

The term, first coined in 2013, initially was used to emphasize the rarity of such…
Liridona23 August 2022
BusinessCost of living

Cost-of-living crisis at work

We do not like talking about money. That’s one of the key findings of Wagestream’s State…
Liridona16 August 2022
BusinessCost of living

Cost of living and salaries crisis

Are you responsible for a contract centre operation? Got enough on your plate just now…
Liridona9 August 2022
BusinessTUPE

Did the tide turn on TUPE?

I have a belief that most things in life or business are what I would…
Liridona4 August 2022
BusinessOutsourcing

Helping hand

It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
Liridona1 August 2022
BusinessOutsourcing

Hello Kosovo!

Walking in the streets of Pristina, you may be greeted by one of the locals…
Liridona29 July 2022
BusinessOutsourcing

The beginning of ‘the big change’

So, with the exception of Apple who remain firmly focused on the provision of stylish…
Liridona29 June 2022
Forex BusinessForex

Understanding the costs and risks of Forex management

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona2 June 2022
B2BBusiness

If you want a job doing…

That’s a familiar piece of advice which is credited to John T Chambers, the former…
Liridona28 May 2022
BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona4 May 2022
Coronavirus - Dr Lisa Ackerley BusinessThought leadership

Coronavirus and crisis planning – Is your customer service safe?

As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
Automotive customer survey BusinessSurveyThought leadership

Customer service in the automotive sector – new annual survey

Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
Crisis Management BusinessThought leadership

Crisis Management – turning a negative into a positive

If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
Technology and automation BusinessThought leadership

The trouble with technology – is automation tarnishing the customer experience?

We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22