As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
Black Friday falls on 29th November this year, so is your customer service provision geared…
Jonathan Billing31 October 2019
How will UK based contact centres be affected by our potential departure of the EU?…
Jonathan Billing17 October 2019
Since the energy supply sector became competitive, there has been an unending cycle of consolidation…
Jonathan Billing26 September 2019
One of the biggest challenges for a business is attracting the best talent and then…
Jonathan Billing17 September 2019
In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…
Jonathan Billing3 September 2019
Customer service is top of the list when we’re working with our network of contact…
Jonathan Billing22 August 2019
Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…
Jonathan Billing1 August 2019
In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…
Jonathan Billing26 July 2019
Recent research shows that the big three mobile operators are falling short on customer service,…
Jonathan Billing19 July 2019
How can you be expected to know which Contact Centres are a good match for…
Jonathan Billing4 July 2019
The dynamics around the introduction of automation technologies and planning for the future mean traditional…
Jonathan Billing15 May 2019
B2B versus B2C – How is Business to Business Contact different to Business to Consumer?…
Jonathan Billing24 April 2019
