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Business

Creating a greener and more sustainable contact centre BusinessOutsourcing

Creating a greener and more sustainable contact centre

However, since the lifting of restrictions we have seen employees return to the office on…
Harriet Little22 June 2022
Multilingual recruitment BusinessOutsourcing

Multilingual recruitment: Overcoming the challenge

If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
Harriet Little16 May 2022
BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Harriet Little4 May 2022
Coronavirus - Dr Lisa Ackerley BusinessThought leadership

Coronavirus and crisis planning – Is your customer service safe?

As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
Jonathan Billing4 March 2020
Automotive customer survey BusinessSurveyThought leadership

Customer service in the automotive sector – new annual survey

Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
Crisis Management BusinessThought leadership

Crisis Management – turning a negative into a positive

If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
Technology and automation BusinessThought leadership

The trouble with technology – is automation tarnishing the customer experience?

We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
Black Friday BusinessThought leadership

Black Friday and Cyber Monday – is your customer service team ready?

Black Friday falls on 29th November this year, so is your customer service provision geared…
Jonathan Billing31 October 2019
Brexit header BusinessThought leadership

Planning for Brexit

How will UK based contact centres be affected by our potential departure of the EU?…
Jonathan Billing17 October 2019
Energy industry BusinessThought leadership

Customer service in the energy sector

Since the energy supply sector became competitive, there has been an unending cycle of consolidation…
Jonathan Billing26 September 2019
Contact centres BusinessThought leadership

Finding the right people – avoiding the pitfalls of building and maintaining a contact centre team

One of the biggest challenges for a business is attracting the best talent and then…
Jonathan Billing17 September 2019
Contact us image BusinessThought leadership

The Glassdoor Effect – coping with changing demand without disgruntling your customer service team

In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…
Jonathan Billing3 September 2019
Top Companies for Customer Service BusinessThought leadership

CCP help to search for the Top Customer Service Partnership 2019

Customer service is top of the list when we’re working with our network of contact…
Jonathan Billing22 August 2019
Soccer Aid BusinessThought leadership

Unicef Case Study

Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…
Jonathan Billing1 August 2019
Customer insight BusinessThought leadership

Robotics Revolution – impact of AI and automation on Contact Centres & customer service

In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…
Jonathan Billing26 July 2019
Mobile phone operators BusinessThought leadership

Top 10 customer service failures by mobile phone operators

Recent research shows that the big three mobile operators are falling short on customer service,…
Jonathan Billing19 July 2019
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  • Insights
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Networks
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    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Clients
  • About
    • About
    • Meet the team
    • Our values
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