Finding the right new business opportunities takes time, resource and money – particularly in the competitive world of contact centre outsourcing. We are very aware that often the client’s processes are not transparent, do not allow the right level of engagement and are sometimes a fact find or commercial benchmarking exercise with no real intention of outsourcing or moving supplier. CCP also understands that price sometimes is an overriding consideration leading to ill-informed decisions.
This is not helped by providers who tarnish the industry by making promises to clients they cannot deliver on. Overselling their capabilities or industry experience and creating a level of mistrust within the business community, which even professional operators can struggle to differentiate themselves from.
With this in mind, CCP was set up to build and promote a best-of-breed network of contact centres, call centres and telemarketing agencies. Helping to skilfully match, using our extensive knowledge and network aggregator tool ‘Radius’, clients with the right service providers and then work closely with them, using our in-depth industry experience and expertise, to help forge strong long-lasting relationships.