Join the Network

Finding the right new business opportunities takes time, resource and money – particularly in the competitive world of contact centre outsourcing. We are very aware that often the client’s processes are not transparent, do not allow the right level of engagement and are sometimes a fact find or commercial benchmarking exercise with no real intention of outsourcing or moving supplier. Contact Centre Panel also understands that price sometimes is an overriding consideration leading to ill-informed decisions.

This is not helped by providers who tarnish the industry by making promises to clients they cannot deliver on. Overselling their capabilities or industry experience and creating a level of mistrust within the business community, which even professional operators can struggle to differentiate themselves from.

With this in mind, Contact Centre Panel was set up to build and promote a best-of-breed network of contact centres, call centres and telemarketing agencies. Helping to skilfully match, using our extensive knowledge and network aggregator tool ‘Radius’, clients with the right service providers and then work closely with them, using our in-depth industry experience and expertise, to help forge strong long-lasting relationships.

The success of partnering with Contact Centre Panel is best illustrated by our 88% client to member retention rate and the fact that 95% of client assignments go live.

Why join the Contact Centre Panel Network?

Many Network members have benefited from working in partnership with Contact Centre Panel – giving access to significant opportunities, and helping them to increase revenues and grow their businesses. Where possible we support our members to enable them to win and retain business, offering advice, when needed, throughout the selection process, implementation and contract period. The success of partnering with Contact Centre Panel is best illustrated by our 88% client to member retention rate and the fact that 95% of Contact Centre Panel assignments go live. This means we can more or less guarantee that your time is not going to be wasted by the client.

The benefits include:

  • Access to new business opportunities
  • Industry insight – benchmarking, industry surveys, whitepapers etc
  • Tips on how to optimise your service
  • Feedback on performance and improvement tips
  • Regular client to member relationship feedback
  • 3rd party feedback on client presentations and pitches (without breaching confidence)
  • Invites to partner events
Join our Network
client to member retention rate
of CCP assignments go live

Forging partnerships that last

Forging strong partnerships is our goal, so we provide ongoing support to both clients and network members throughout their contract.

Unless asked by the client, we don’t step on the outsourcers toes. Dependent upon the client this interaction can be light or heavy touch and can include regular reviews of service delivery standards, with recommendations on improvements when necessary. We act as an intermediary, resolving disputes and provide additional support, if required, to maintain harmonious working relationships and successful service delivery.

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How much does it cost?

For outsourcers there is no charge to join the network and no charge for a client to use our services.

Based upon total transparency, we charge network members a small introductory fee for each opportunity they accept and ongoing commission on won business. These rates are the same level for all members, there is no favouritism or commercial advantage.

All commercial negotiation with the client, set up and operational management is the responsibility of the network member. Contact Centre Panel encourages interaction between the network member and the client as the process of selection continues, we do not act as a blocker.

If you’re interested in joining the Contact Centre Panel Network.

Get in touch

    Acero Building
    1 Concourse Way
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