Helping businesses to find and onboard the right outsource contact centres and technology providers.

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We help businesses to develop the right operational structures and processes to enable them to deliver true customer service excellence. This includes embedding the right culture and performance management, as well as finding and onboarding the best-fit partners and technology providers.

Business meeting

How we help clients



We evaluate your requirements, help build a business case and produce a brief.

Partner Match

We match your requirements to our network and help with partner selection.

Performance +

We help with the on-boarding process and provide ongoing client and partner relationship support.
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Customer service

Looking to outsource part or all of your customer service?

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Want to boost sales performance without increasing capex?

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Leads & appointments

Telemarketing agencies to support lead and appointment generation.

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Crisis management

Need a specialist partner to help with Crisis Management?

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Customer insight

Want to run marketing research?  Need an outsource partner?

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Digital transformation

Introduce or improve contact centre automation and AI.

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Need help sourcing the right contact centre technology partner?

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Data management

Outsource customer service with the right partner.

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Need help delivering outstanding customer contact experiences?

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Concerned about contact centre staff churn and illness?

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Despite having worked with outsourcers throughout my career I chose to work with CCP...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.

Radius Payment SolutionsChris Crosthwaite, UK Sales Director

"I’ll get straight to the point, CCP turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank CCP enough for their support, guidance, and being available as and when we’ve needed them.

United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead

The service from CCP really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.

New Era CapTrish Freeborn - Head of Customer Service EMEA

On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at CCP for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.

UnicefJim Clements - Director of Soccer Aid

Scope of our networks

Contact centres
Contact centre sites
Contact centre seats
Technology providers
Technology types
Scope of offering (seats)
PCI DDS/Payments ready providers


Book your free consultation with one of our industry experts today!

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