Contact Centre, Call Centre and Telemarketing Outsourcing Experts

Helping businesses to find and onboard the right outsource contact centres and technology providers.

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We help businesses to develop the right operational structures and processes to enable them to deliver true customer service excellence. This includes embedding the right culture and performance management, as well as finding and onboarding the best-fit partners and technology providers.

How we help clients

Scoping

We evaluate your requirements, help build a business case and produce a brief.

Partner Match

We match your requirements to our network and help with partner selection.

Performance +

We help with the on-boarding process and provide ongoing client and partner relationship support.

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Customer service

Looking to outsource part or all of your customer service?

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Sales

Want to boost sales performance without increasing capex?

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Leads & appointments

Telemarketing agencies to support lead and appointment generation.

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Crisis management

Need a specialist partner to help with Crisis Management?

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Customer insight

Want to run marketing research? Need an outsource partner?

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Digital transformation

Introduce or improve contact centre automation and AI.

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Technology

Need help sourcing the right contact centre technology partner?

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Data management

Outsource customer service with the right partner.

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Consulting

Need help delivering outstanding customer contact experiences?

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Wellbeing

Concerned about contact centre staff churn and illness?

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“
Despite having worked with outsourcers throughout my career I chose to work with CCP...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.
Radius Payment SolutionsChris Crosthwaite, UK Sales Director

“
"I’ll get straight to the point, CCP turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank CCP enough for their support, guidance, and being available as and when we’ve needed them.
United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead

“
The service from CCP really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.
New Era CapTrish Freeborn - Head of Customer Service EMEA

“
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at CCP for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.
UnicefJim Clements - Director of Soccer Aid