At no cost to you, we help find a contact centre partner based on your specific requirements. Our aim is simple - to forge an effective, long-lasting relationship with your contact or call centre, BPO, telemarketing partner of choice.Find out more
We make selling your services quicker, easier and more effective. We’ll connect you with hand-selected, high quality contract opportunities acquired through our long-established network and support you throughout the selection process.Find out more
With the increase in regulation, legislation and fines – it’s never been more important to find the right contact centre partner. We can help you filter the hundreds of outsourcers with their varying specialisms, locations and commercial models.
We only accept the best contact centres, telemarketing and BPO partners into our network. Each partner is inspected as part of our onboarding process, to ensure they meet our high standards of service, and then monitored regularly to check standards are kept.
We use our in-depth experience to help you produce comprehensive briefs to outline your exact requirements and then match these against our network to find the perfect fit. Our advice is honest and impartial – from initial introduction to implementation, the whole process is simple and transparent.
Our clients say:
“CCP provided us with an efficient service to help identify and find a suitable telemarketing agency to hit all of our requirements. They narrowed the search to 3 telemarketing providers, providing a choice of size, sector expertise and smaller niche agencies. We now have chosen a supplier who we know will deliver against our campaign”
Stuart Miles, Fleetcor and Cox Automotive
“Recently we decided to outsource b2c lead generation. There was a long list of potential suitors. Understanding their strengths/ability to do the task and then contacting them all and dealing with the inevitable follow-up calls/emails was going to take quite a bit of time and resource. The team at CCP made the process a lot easier. We discussed our commercial, logistical and culture requirements. We were then presented with 4-options – all of which were exactly what we were looking for. The expertise and guidance CCP provided was a key factor in us delivering our project on time and getting it right first time!”
Daniel Bunyan, Head Of Digital Marketing, Policy Expert
Find the right solution for your business that delivers the results you require.Get in touch
Enhance your business development strategy and make selling your services easier and more targeted. If you’re a high-quality contact centre looking for reliable, top-grade leads we can connect you with contract opportunities from clients in the UK and overseas.
Our knowledge and 20 + years in the industry means we’re well-placed to become your expert partner. Our advice and support is neutral, transparent and honest and our objective is to make your new business process as straightforward as possible. All of our network partners are assessed prior to joining the network and this process gives our clients the reassurance that they’ll be matched with the best service providers.
Our clients say:
“It is a pleasure working with Phil and the CCP team. They have fully understood our capabilities and matched these with contact centre opportunities that not only require our skill set but are also a cultural fit. Through CCP introductions we now have some very successful relationships with clients and we are all benefitting from the service”
Adrian Ingham, CEO, YourCentre
“Since becoming a member of CCP, Phonetic has gained some great tender opportunities and converted some brilliant business. CCP’s talent for spotting potential clients is a credit to the years of experience they have had in the call centre business”
Anne Bagnall, Managing Director, Phonetic Ltd
If you need help finding the right contracts, you are in the right place. We are your expert partner.Get in touch
We make life easier for our clients, network and introducers by starting conversations and making sure every match is the perfect one.
UK, off-shore, BPO or multi-lingual, multi-channel customer service, outbound, business/consumer sales, debt/credit management or market research – and more. Our extensive, quality-checked network has been created to match even the most niche requirements. When required, the process is supported by functional and vertical market expertise; we can provide a simple recommendation to the administration of a full RFI/RFP process.Learn more
We don’t just provide an introduction; we create long-lasting business relationships with contact centres that are built on trust, knowledge-share and results. You can join an attractive network of outsourcers specialising in a vast range of disciplines. So, if you’re looking for a new solution or if you’d like to become part of our network, we’d love to hear from you.Find out more
Our flexible approach means that we can adapt to your requirements, whether you just want a simple recommendation, full RFI/RFP administration or anything in between.
Discuss your requirements, write your brief or integrate into the process of your RFP/RFI.
We’ll match our network to your requirements and create a prospective outsource panel of companies for your consideration.
Your brief will be shared for tender with your outsourcer panel.
Your outsourcer will provide a proposal/presentation detailing how they can work with you to deliver a suitable solution - we’ll help with selection.
Our account management team will continue to support you and work with you to ensure your requirements are met by your provider.
The client pays no fees for our service.
However, through the team we can provide clients with enhanced support of the outsourcer as required (fees may apply for this service).
All network members pay an introduction fee and ongoing commission – the fee and commission is the same for all members. We try and ensure that all commission paid to CCP is in line with the percentage paid to a business development team meaning that the client is not at a commercial disadvantage. All commercial negotiation with the client, set up and operational management is the responsibility of the network member.
If you’re interested in becoming an associate, then let us know by using the contact form at the bottom of this page.
“Having been a part of the CCP network since inception I have found the resource invaluable in providing consultancy opportunities for my business but also in having access to some of the best contact centre professionals in the country. I very much look forward to continuing my association with CCP over the coming months and years”
Matt Litherland, Jam Consultancy Services
We don’t just work with our network, associates and their prospective clients. We’ve also forged strong links with introducers such as consultants, data companies and network members, who are remunerated for introducing successful client contracts to CCP. If you’re interested in becoming an introducer, then let us know by using the contact form at the bottom of the site.
“I have been delighted with the process and the outcome of working with CCP. On behalf of my clients Phil and his team have been able to identify a selection of network members who are able to deliver and respond to the briefs. They have then held the hand of my clients through the process and the outcome has been that my clients have selected partners who have delivered long term relationships”
Liam Smith, Director, CCMS
“CCP has allowed us to genuinely add value to our client services. By leveraging the network’s practical insight into customer acquisition and retention techniques and its breadth of qualified suppliers, we are able to ‘leap frog’ supplier selection with a proven and engaged short-list. Also, the panel’s ongoing support with solution development and supplier management is both helpful and reassuring”
Steve Sullivan, Channel Doctor
For years we’ve been talking about how homeworking would bring opportunities and change how contact centres employ people and deliver service, creating flexibility for both people and organisations. It was a win-win and was coined as the great opportunity - yet it never really fulfilled its potential. However, due to the pandemic, in 2 weeks it has been delivered, but at what cost?
As many businesses are forced into homeworking, the need for remote access to internal systems to enable home-based agents to provide a full service has never been higher. We asked John Greenwood, authority on payments compliance in the contact centre and BPO sector, what advice he would give to organisations with customer service teams to cope with the new pressures and his tips on how to rapidly build an improved operation for the future.
We ask what are the benefits of having a customer service representative on the Board? We have interviewed Ben Lappin, Director of Retention and Customer Experience at The Guardian and Chair of the DMA’s Contact Centre Council who tells us about The Guardian’s refreshing prioritisation of the customer and gives insights into how they engage with customers.
Need help finding and on-boarding an outsourced contact centre, call centre or telemarketing agency
Contact Centre Panel
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