We offer a ‘safe pair of hands’ approach to identify and onboard ‘best fit’ contact centre outsourcers and technology providers that can improve CX and reduce operating costs.
Scope of our networks
Contact centre sites
Contact centre seats
Scope of offering (seats)
customer assignments delivered
client to partner retention rate
Throughout the process, Contact Centre Panel were on hand to support and guide, from finding the right partner to ensuring our commercial terms aligned with our original requirement. The support, guidance and direction from Contact Centre Panel throughout our process was been fantastic and with their help we found the right partner for our business.AvonRobert Smith, Head of Contact Centres Western Europe
"I’ll get straight to the point, Contact Centre Panel turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank Contact Centre Panel enough for their support, guidance, and being available as and when we’ve needed them.United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead
The service from Contact Centre Panel really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.New Era CapTrish Freeborn - Head of Customer Service EMEA
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at Contact Centre Panel for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.UnicefJim Clements - Director of Soccer Aid
Despite having worked with outsourcers throughout my career I chose to work with Contact Centre Panel...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.Radius Payment SolutionsChris Crosthwaite, UK Sales Director
Director of Support Services
First Port of Call
From the moment I was introduced to the team at Contact Centre Panel I was impressed with just about all that they do. They supported my team and I in successfully sourcing an excellent outsourced team offshore and have provided ongoing support with a number of issues that the business here have faced. They are a truly valuable source of in-depth knowledge and experience.
Friendly, knowledgable and fantastic value
I have used CCP twice now over a period of about 5 years. On both occassions they have taken a lot of time to really get to know my needs and preferences, before then connecting me with a great solution. I still use the contact centre they recommended. This is a great company, staffed by very friendly and knowledgable people. The value they deliver is second to none, so I cannot recommend them enough. Thanks Phil and David for your hard work!
Contact centre panel helped us search…
Contact centre panel helped us search and select an appropriate provider for us in a timely and professional manner. Would recommend to anyone looking for an outsourced telephony solution.