Helping businesses to find and onboard the right contact centre outsourcers and technology providers.

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We offer a ‘safe pair of hands’ approach to identify and onboard ‘best fit’ contact centre outsourcers and technology providers that can improve CX and reduce operating costs.

Scope of our networks

160
Contact centres
857
Contact centre sites
932000
Contact centre seats
76
Countries
60
Technology providers
5-5000
Scope of offering (seats)
387
customer assignments delivered
95
client to partner retention rate
Business meeting
Client

How we help clients

1

Scoping

We evaluate your requirements, help build a business case and produce a brief.
2

Partner Match

We match your requirements to our network and help with partner selection.
3

Support

We help with the on-boarding process and provide ongoing client and partner relationship support.
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“

Throughout the process, Contact Centre Panel were on hand to support and guide, from finding the right partner to ensuring our commercial terms aligned with our original requirement. The support, guidance and direction from Contact Centre Panel throughout our process was been fantastic and with their help we found the right partner for our business.

AvonRobert Smith, Head of Contact Centres Western Europe
“

"I’ll get straight to the point, Contact Centre Panel turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank Contact Centre Panel enough for their support, guidance, and being available as and when we’ve needed them.

United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead
“

The service from Contact Centre Panel really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.

New Era CapTrish Freeborn - Head of Customer Service EMEA
“

On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at Contact Centre Panel for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.

UnicefJim Clements - Director of Soccer Aid
“

Despite having worked with outsourcers throughout my career I chose to work with Contact Centre Panel...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.

Radius Payment SolutionsChris Crosthwaite, UK Sales Director
Customer service

Looking to outsource part or all of your customer service?

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Sales

Want to boost sales performance without increasing capex?

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Leads & appointments

Telemarketing agencies to support lead and appointment generation.

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Crisis management

Need a specialist partner to help with Crisis Management?

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Customer insight

Want to run marketing research?  Need an outsource partner?

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Digital transformation

Introduce or improve contact centre automation and AI.

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Technology

Need help sourcing the right contact centre technology partner?

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Data management

Outsource customer service with the right partner.

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Scoping and support

Need help delivering outstanding customer contact experiences?

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Leadership development

Looking to energise your leaders and their teams?

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Insights

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Book your free consultation with one of our industry experts today!


    Acero Building
    1 Concourse Way
    Sheffield
    S1 2BJ

    0114 2096120

    Director of Support Services

    First Port of Call

    From the moment I was introduced to the team at Contact Centre Panel I was impressed with just about all that they do. They supported my team and I in successfully sourcing an excellent outsourced team offshore and have provided ongoing support with a number of issues that the business here have faced. They are a truly valuable source of in-depth knowledge and experience.

    Peter Gaskell

    Friendly, knowledgable and fantastic value

    I have used CCP twice now over a period of about 5 years. On both occassions they have taken a lot of time to really get to know my needs and preferences, before then connecting me with a great solution. I still use the contact centre they recommended. This is a great company, staffed by very friendly and knowledgable people. The value they deliver is second to none, so I cannot recommend them enough. Thanks Phil and David for your hard work!

    Michael R

    Contact centre panel helped us search…

    Contact centre panel helped us search and select an appropriate provider for us in a timely and professional manner. Would recommend to anyone looking for an outsourced telephony solution.