Helping businesses to find and onboard the right contact centre outsourcers and technology providers.

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We offer a ‘safe pair of hands’ approach to identify and onboard ‘best fit’ contact centre outsourcers and technology providers that can improve CX and reduce operating costs.

Scope of our networks

170

Contact centres

857

Contact centre sites

932000

Contact centre seats

Countries

Technology providers

5-5000

Scope of offering (seats)

387

customer assignments delivered

client to partner retention rate

How we help clients

Scoping

We evaluate your requirements, help build a business case and produce a brief.

Partner Match

We match your requirements to our network and help with partner selection.

Support

We help with the on-boarding process and provide ongoing client and partner relationship support.

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“
Throughout the process, Contact Centre Panel were on hand to support and guide, from finding the right partner to ensuring our commercial terms aligned with our original requirement. The support, guidance and direction from Contact Centre Panel throughout our process was been fantastic and with their help we found the right partner for our business.
AvonRobert Smith, Head of Contact Centres Western Europe

“
"I’ll get straight to the point, Contact Centre Panel turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank Contact Centre Panel enough for their support, guidance, and being available as and when we’ve needed them.
United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead

“
The service from Contact Centre Panel really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.
New Era CapTrish Freeborn - Head of Customer Service EMEA

“
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at Contact Centre Panel for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.
UnicefJim Clements - Director of Soccer Aid

“
Despite having worked with outsourcers throughout my career I chose to work with Contact Centre Panel...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.
Radius Payment SolutionsChris Crosthwaite, UK Sales Director