We help businesses to develop the right operational structures and processes to enable them to deliver true customer service excellence. This includes embedding the right culture and performance management, as well as finding and onboarding the best-fit partners and technology providers.
Despite having worked with outsourcers throughout my career I chose to work with CCP...this saved me time and actually made me consider different approaches to how we could deploy our lead generation campaign into a strategic outsourced partnership.Radius Payment SolutionsChris Crosthwaite, UK Sales Director
"I’ll get straight to the point, CCP turned the procurement of our new Supporter Care outsourcer around in a matter of hours...We cannot thank CCP enough for their support, guidance, and being available as and when we’ve needed them.United Nations World Food ProgrammeKate Hearn, Global Supporter Experience Lead
The service from CCP really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business! This would not have been possible without them.New Era CapTrish Freeborn - Head of Customer Service EMEA
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at CCP for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.UnicefJim Clements - Director of Soccer Aid
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