Our clients range from large multinationals through to emerging SMEs. They span many sectors including utilities, automotive, technology and communications, finance, hospitality, retail and business services – offering both business to business and business to consumer products and services. Their requirements vary from contact centre or call centre support through to lead generation and contact centre technology provision.
Brands we’ve helped
Client case studies
Experian is a global organisation, which meant that we had to interface with both the data breach division and procurement. It was important that we provided a robust, transparent and independent solution. A solution that would seamlessly dovetail into Experian’s general procurement process.
Acer has worked with the outsourcer for three years, which is a testament to the success of the programme. Over this time they have seen significant improvements to their reseller account management handling, which has resulted in increased sales and appointments.
“On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at Contact Centre Panel for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match. Your hard work, determination and kindness will help to ensure that children everywhere grow up happy, healthy and able to play.”
New Era Cap
“We felt helped and fully supported throughout the whole process, from laying out our business plan request, to finding the right outsourcing company to suit our needs. The service from Contact Centre Panel really exceeded our expectations, and we are really happy and convinced that we have the right outsourcing partner to match our business!”
World Food Programme
“Contact Centre Panel turned the procurement of our new Supporter Care outsourcer around in a matter of hours. We were in the middle of a procurement process with a shortlist of prospective vendors that would not have been able to deliver the level of global, multi-lingual support we needed to grow our business in line with our new strategy.”
We helped Kia to identify a new long-term partner and worked closely with them to ensure the handover between outsource partners went smoothly, this included on our advice, the extension of the previous incumbent’s contract by 3 months. We continue to provide support to Kia, as required, via our partnership development programme.
“Throughout the process, Contact Centre Panel were on hand to support and guide, from finding the right partner to ensuring our commercial terms aligned with our original requirement. The support, guidance and direction from Contact Centre Panel throughout our process was been fantastic and with their help we found the right partner for our business.”
Bella & Duke
“Contact Centre Panel were instrumental in helping us identify experienced and agile contact centre agencies. They supported in educating the agencies with our brief and shortlisting the final three. Their inputs throughout the process were most valuable to Bella & Duke as it helped shape our decision of selecting the ideal partner for us.”
“Contact Centre Panel sourced some really fantastic companies and then expertly guided us through the selection process to enable us to find the right contact centre partner. We’ve recommended Contact Centre Panel to many other companies going through the same process and will continue to recommend them.”