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Over the past few years Bulgaria has certainly made it’s name in the world of…
David Taylor17 April 2024
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What goes into partnering with an outsourced contact centre? Our very own Neville Doughty recently…
David Taylor9 April 2024
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Traditionally, contact centres have relied on a somewhat impersonal approach to assigning agents to clients.…
David Taylor25 March 2024
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AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
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As the move towards the electrification of road transport accelerates, so too does the rapid…
David Taylor13 February 2024
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Are there really no bad ideas? This age-old question plagues organisations that are trying to…
David Taylor19 January 2024
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Words cannot even begin to describe what the people of Ukraine have had to endure…
David Taylor6 January 2024
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I recently had the pleasure of spending the afternoon at Masons of Yorkshire, seeing their…
David Taylor12 December 2023
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Just last week, an associate ruefully observed “There’s no future for UK contact centres. They…
David Taylor23 November 2023
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I sometimes wonder if we have reached a point in our evolutionary journey where there…
David Taylor30 October 2023
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Some people love contracts, others see them as a “document of last resort”. In the…
David Taylor20 October 2023
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I always think back to a certain Benjamin Franklin quote when we talk about learning,…
David Taylor15 October 2023
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In the fast-paced world of contact centres, where efficiency and productivity are paramount, the value…
David Taylor8 October 2023