Contact CentresCost to serveOutsourcingPeak demand Peak demand handling – the role of voice As we welcome those warmer days, it also a signal to many businesses to begin…David Taylor31 May 2023
AIBusiness Headcount Reductions – The Mother of Innovation We’re all told that necessity is the mother of invention, but today it’s probably equally…David Taylor23 May 2023
Contact CentresFraud The Government’s New Anti-Fraud Strategy The UK new anti-fraud strategy looks to ban (a) ban the cold calling of financial…David Taylor22 May 2023