Contact Centre PanelContact Centre Panel
  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal
Category

AI

AIAutomationContact CentresOutsourcingTechnology

People still matter in an AI world

In the past 12 months we have seen rapid acceleration of automation and AI solutions.…
David Taylor28 August 2023
AIBusiness

Headcount Reductions – The Mother of Innovation

We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023
Wizard of OZ AIChatGPTCXTechnology

ChatGPT and the contact centre journey

It might not be a surprise to learn that my last article about ChatGPT was…
David Taylor2 May 2023
ChatGPT & contact centres AIChatGPTContact Centrescustomer serviceCX

Contact Centres & ChatGPT

If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
David Taylor21 March 2023
ChatGPT AIChatGPTContact Centrescustomer service

ChatGPT

One of those recent finds was that of ChatGPT. A curious sounding name that had…
David Taylor11 January 2023
AIContact Centres

How to grow a wildflower meadow in your contact centre

Summer is over and my annual attempt to turn what was once a space to…
David Taylor13 September 2022
CCP

Contact us

Contact Centre Panel
Acero Building
1 Concourse Way
Sheffield, S1 2BJ
0114 2096120
hello@contactcentrepanel.com

Quick Links

  • About
  • Get in touch
  • Corporate Social Responsibility
  • Terms & policy
  • Cookies policy

The UK Contact Centre ForumWelsh Contact Centre Forum

Data & Marketing Association

 

© 2023 Contact Centre Panel.

  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal