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Category

Payments

Numbers Cost of livingFood for thoughtInflationPayments

Numbers, numbers, numbers…

Working at any company involves a lot of numbers. Sales, profit, staff, complaints, customers, budgets,…
Michelle Village14 March 2023
managing payments communicationscustomer servicePaymentsStrategy

Managing payments effectively

So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a…
Michelle Village13 January 2023
Growth in contact centres PaymentsPCI Compliance

Growth – growth – growth

Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…
Jonathan Billing3 November 2022
Data compliancePaymentsPCI Compliance

Changing role of voice within customer contact strategy

Where is the voice and how do we position this most effective mode of human…
Liridona20 May 2022
PCI DSS v4.0 Data compliancePaymentsPCI Compliance

Payment security update – PCI DSS v4.0

On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
CCP - Payments security masterclass - Webinar 3 EventPaymentsPCI ComplianceWebinar

Payment Security Masterclass

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
    • Newsletter – Feb 23
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22