Payments data security standards
within the contact centre supply chain

12:30-13:15, 18 January 2022

The continual move of commerce from the high street to online, along with the growth of connected contact centres to support sales as well as service, has meant that organisations are continually having to evolve their supply chain, embrace digital transformation and drive operational efficiency.

If customers are unable to make payment within these evolving ‘customer not present’ digital and voice channels, growth will be stifled and/or data security compromised. Understanding how data regulation and payments data security standards apply to the supply chain, will help service providers meet the needs of their clients, reduce friction in the contracting process and create points of difference in the market.

In this Contact Centre Panel Technology Showcase Webinar, we will explore how service providers, within the contact centre supply chain, can meet their clients existing regulatory and contractual obligations to deliver payments securely. Whilst helping their clients grow their payments capability to deliver more payments from more customers, more often.

The session will be based on pre-circulated content, shared on event registration, enabling you to get actively engaged in the conversation with our panelists.

Meet the panel

Jeremy King

VP, Regional Head for Europe,
PCI Security Standards Council

Jeremy leads the Council’s efforts in increasing adoption and awareness of the PCI security standards internationally. He works closely with the Council and representatives of its policy-setting executive committee from American Express, Discover, JCB International, MasterCard and Visa. Jeremy serves as a resource for Approved Scanning Vendors, Qualified Security Assessors, Internal Security Assessors, PCI Forensic Investigators, and related staff in supporting regional training, certification and testing programs.

Candice Pressinger

Director Customer Data,

Candice is an award winning Data Security leader. She leads on delivery of Elavon’s data security products, services and consulting solutions. She recently launched a Transaction Risk Analysis service to help merchants process payments without friction and low rates of fraud, in line with the 2nd Payments Services Directive (PSD2). Candice works closely with some of Europe’s largest retailers including Inditex, Primark and BP. She has spent over a decade at BT, serving as Head of Group PCI-DSS Compliance.

Simon Hunter

PCI DSS Advisory Cloud Services
& Contact Centres (QSA),
BT Plc

Simon is a Qualified Security Assessor and leading expert in PCI DSS compliance and responsible for the setup of payment processes and governance within BT’s global contact centre estate. As a highly experienced technology and telcom leader Simon brings three decades of industry experience to the forefront having worked in numerous highly regulated roles. Working with BT’s most complex customers Simon’s background gives him valuable insights and practical experiences to support cybersecurity, compliance risk management, and governance decisions.

John Greenwood

Director, Compliance3 and
Head of Technology & Payments,
Contact Centre Panel

John is an innovative, award-winning contact centre specialist recognised for his ground-breaking work in securing telephone payments and his collaboration with the PCI Security Standards Council in drafting the PCI SSC Information Supplement Protecting telephone-based payment card data. He has supported over 50 PCI scope reduction projects, giving him a unique insight into the applicability of the PCI DSS in contact centres, the contact centre supply chain and the technology provider landscape. As Technology Lead and Payments SME at Contact Centre Panel, John will chair our event from a contact centre outsourcers and technology providers standpoint.

Topics for discussion

  • Why the secure payments ecosystem requires third part service providers to meet minimum data security standards
  • The obligations merchants have and the benefits of a secure and compliant supply chain
  • How data security standards apply to 3rd party contact centres inc UCaaS and CCaaS service provider communities
  • How service providers can reduce time, risk and cost of maintaining compliance to minimum international data security standards
Webinar playback and supporting material