How to create a competitive advantage through compelling customer payment capabilities!
Wednesday 5th July, 11:00 – 12:00 (BST)
Whilst we discuss why the PCI DSS applies to contact centre outsourcers, we will also shine a light on what the benefits are to you in delivering a secure payments capability, including enabling your clients to take more payments from more customers, more often, more easily and at less cost.
Points for discussion include:
• Why does PCI DSS apply to contact centre outsourcers?
• How does an outsourcer certify their PCI DSS compliance?
• What is the downside if the client does not ask about our compliance?
• How creating a competitive advantage for clients will win you more business.
The session will be based on pre-circulated content, shared on event registration, enabling you to get actively engaged in the conversation with our panelists.
Meet the panel
VP, Regional Head for Europe,
PCI Security Standards Council
Jeremy leads the Council’s efforts in increasing adoption and awareness of the PCI security standards internationally. He works closely with the Council and representatives of its policy-setting executive committee from American Express, Discover, JCB International, MasterCard and Visa. Jeremy serves as a resource for Approved Scanning Vendors, Qualified Security Assessors, Internal Security Assessors, PCI Forensic Investigators, and related staff in supporting regional training, certification and testing programs.
VP Technology & Enterprise Accounts,
Andy Barratt has over 20 years of experience in IT and cybersecurity assurance. He leads delivery teams across a number of high-risk verticals including financial services, FinTech, and telecoms, advising on the complexities that are involved with the PCI DSS self assessment or audit processes. Andy is also a member of the Forbes Technology Council and a frequent media spokesperson both in the US and internationally.
Director, Compliance3 and
Head of Technology & Payments,
Contact Centre Panel
John is an innovative, award-winning contact centre specialist recognised for his ground-breaking work in securing telephone payments and his collaboration with the PCI Security Standards Council in drafting the PCI SSC Information Supplement Protecting telephone-based payment card data. He has supported over 50 PCI scope reduction projects, giving him a unique insight into the applicability of the PCI DSS in contact centres, the contact centre supply chain and the technology provider landscape. As Technology Lead and Payments SME at Contact Centre Panel, John will chair our event from a contact centre outsourcers and technology providers standpoint.
Who should attend?
- CEO’s, CCO’s, CIO’s, CTO’s
- BPO Strategy Heads
- Director of Payments, Head of Payments
- Director of Technology, Head of Technology
- Compliance and/or Risk Personnel