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Category

PCI Compliance

ComplianceData complianceISO AccreditationsPCI Compliance

Compliance on a budget

Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…
Michelle Village23 November 2022
Growth in contact centres PaymentsPCI Compliance

Growth – growth – growth

Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…
Jonathan Billing3 November 2022
Data compliancePaymentsPCI Compliance

Changing role of voice within customer contact strategy

Where is the voice and how do we position this most effective mode of human…
Liridona20 May 2022
PCI DSS v4.0 Data compliancePaymentsPCI Compliance

Payment security update – PCI DSS v4.0

On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
CCP - Payments security masterclass - Webinar 3 EventPaymentsPCI ComplianceWebinar

Payment Security Masterclass

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
WFH header Data complianceData securityHomeworkingPCI Compliance

Creating secure and productive homeworker environments

With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
Customer data security Data securityPCI ComplianceTechnology

How secure is your customer data?

Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
HomeworkingPCI ComplianceThought leadership

Hidden dangers of homeworking – Make your contact centre really work from home

Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
CCP

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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
    • Newsletter – Feb 23
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22