HomeworkingOffice workingProductivity The future of homeworking A recent article in The Times suggested that working from home is no longer popular…Michelle Village11 April 2023
Homeworking Is homeworking working? Microsoft recently released some research that received lots of media attention including the BBC News…Jonathan Billing14 October 2022
HomeworkingHybrid workingLegal Hybrid working: looking after your teams within the law Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head…Jonathan Billing27 September 2021
Business continuityHomeworkingHybrid workingThought leadership Health & safety at work Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…Jonathan Billing8 July 2021
HomeworkingHybrid working Hybrid working – protecting your business from claims risk Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the…Jonathan Billing7 June 2021
Business continuityHomeworkingHybrid workingThought leadership Business Resilience – how do you protect your changing business Following one of our recent webinars focusing on the future for the Contact Centre sector,…Jonathan Billing21 May 2021
EventHomeworkingWebinar Ensuring a secure and productive homeworking environment How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…Jonathan Billing11 March 2021
Data complianceData securityGovernanceHomeworkingWellbeing New Norm: New Risks With homeworking becoming a daily reality for many workers who had traditionally been based from…Jonathan Billing9 February 2021
Data complianceData securityHomeworkingPCI Compliance Creating secure and productive homeworker environments With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…Jonathan Billing4 December 2020
Data complianceGovernanceHomeworking Outsourcing to India? India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…Jonathan Billing23 November 2020
HomeworkingTechnology The reality of customer service recovery The most important questions to ask for a winter of slow recovery As different parts…Jonathan Billing30 October 2020
Business continuityHomeworkingTechnologyWellbeing Getting back to the workplace – Can we? Should we? Most business leaders have not yet had a chance to take stock in 2020. Crisis…Jonathan Billing29 September 2020
Data complianceHomeworkingThought leadership Homeworking – the new challenges for contact centre compliance Contact centres who have moved quickly to wholly distribute their workforce are still faced with…Jonathan Billing17 April 2020
HomeworkingThought leadership Contact centre revolution? A vision of future working For years we’ve been talking about how homeworking would bring opportunities and change how contact…Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership Hidden dangers of homeworking – Make your contact centre really work from home Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…Jonathan Billing31 March 2020