How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…
Jonathan Billing11 March 2021
With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
Jonathan Billing23 November 2020
The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
