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Homeworking

WFH header Data complianceData securityHomeworkingPCI Compliance

Creating secure and productive homeworker environments

With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
Indian abstract Data complianceGovernanceHomeworking

Outsourcing to India?

India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
Jonathan Billing23 November 2020
Rebuilding business HomeworkingTechnology

The reality of customer service recovery

The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Business continuity Business continuityHomeworkingTechnologyWellbeing

Getting back to the workplace – Can we? Should we?

Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Data compliance and security Data complianceHomeworkingThought leadership

Homeworking – the new challenges for contact centre compliance

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
Future of contact centre HomeworkingThought leadership

Contact centre revolution? A vision of future working

For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership

Hidden dangers of homeworking – Make your contact centre really work from home

Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
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  • About
    • About
    • Meet the team
    • Our values
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  • How we help
    • Customer service
    • Leads & appointments
    • Sales
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
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    • Wellbeing
  • Approach
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    • Contact Centre Network
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    • Technology Network
    • Join CCP Network
  • Clients
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  • Get in touch
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