Data complianceData securityHomeworkingPCI Compliance Creating secure and productive homeworker environments With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…Jonathan Billing4 December 2020
Data complianceGovernanceHomeworking Outsourcing to India? India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…Jonathan Billing23 November 2020
HomeworkingTechnology The reality of customer service recovery The most important questions to ask for a winter of slow recovery As different parts…Jonathan Billing30 October 2020
Business continuityHomeworkingTechnologyWellbeing Getting back to the workplace – Can we? Should we? Most business leaders have not yet had a chance to take stock in 2020. Crisis…Jonathan Billing29 September 2020
Data complianceHomeworkingThought leadership Homeworking – the new challenges for contact centre compliance Contact centres who have moved quickly to wholly distribute their workforce are still faced with…Jonathan Billing17 April 2020
HomeworkingThought leadership Contact centre revolution? A vision of future working For years we’ve been talking about how homeworking would bring opportunities and change how contact…Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership Hidden dangers of homeworking – Make your contact centre really work from home Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…Jonathan Billing31 March 2020