The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
