One of the biggest contact centre challenges of 2022 is still with us - the…
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With homeworking becoming a daily reality for many workers who had traditionally been based from…
Jonathan Billing9 February 2021
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
