Business continuityHomeworkingHybrid workingThought leadership Health & safety at work Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…Jonathan Billing8 July 2021
Business continuityHomeworkingHybrid workingThought leadership Business Resilience – how do you protect your changing business Following one of our recent webinars focusing on the future for the Contact Centre sector,…Jonathan Billing21 May 2021
Business continuityHomeworkingTechnologyWellbeing Getting back to the workplace – Can we? Should we? Most business leaders have not yet had a chance to take stock in 2020. Crisis…Jonathan Billing29 September 2020
Business continuityThought leadership Airline customer service In 2020, the struggles of the air travel industry have been well documented. In the…Jonathan Billing7 August 2020
Business continuityThought leadership Back to the new norm! Planning your post Covid operation The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…Jonathan Billing23 June 2020
Business continuityThought leadership Conscience or cost: Corporate Social Responsibility in times of crisis Contact centres who have moved quickly to wholly distribute their workforce are still faced with…Jonathan Billing16 May 2020
Business continuityThought leadership Disaster Planning – is your business prepared? According to thorough research, a combination of climate change and manmade modifications to the landscape…Jonathan Billing18 November 2019