Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
Webinar 1 (outsourcer session) Reducing the cost of customer engagement – what is the current and…
Jonathan Billing21 September 2021
Webinar 1 (Client only - not for outsourcers) Reducing the cost of customer engagement – what…
Jonathan Billing20 September 2021
Hybrid Working - Ensuring a secure, productive and low-risk working environment 'Coffee table conversation' webinar…
Jonathan Billing16 July 2021
Offshore, nearshore and onshore – choosing the outsource option that’s right for your business 'Coffee…
Jonathan Billing5 May 2021
UKCCF and Contact Centre Panel webinar highlights Our ‘coffee table discussion’ panel shared their insights……
Jonathan Billing12 April 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
Jonathan Billing24 March 2021
How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…
Jonathan Billing11 March 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
Jonathan Billing4 March 2021
An introduction to outsourcing 'Coffee table conversation' webinar 12:30-13:15, 26 February 2021 We are running…
Jonathan Billing14 February 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
Jonathan Billing5 February 2021
