EventPaymentsPCI ComplianceWebinar Payment Security Masterclass Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…Jonathan Billing4 January 2022
EventWebinar Technology Showcase Series – Webinar 2 Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…Jonathan Billing27 October 2021
EventWebinar Technology Showcase – Network Webinar 1 (outsourcer session) Reducing the cost of customer engagement – what is the current and…Jonathan Billing21 September 2021
EventWebinar Technology Showcase Series Webinar 1 (Client only - not for outsourcers) Reducing the cost of customer engagement – what…Jonathan Billing20 September 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar – Hybrid Working Hybrid Working - Ensuring a secure, productive and low-risk working environment 'Coffee table conversation' webinar…Jonathan Billing16 July 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar 2 Offshore, nearshore and onshore – choosing the outsource option that’s right for your business 'Coffee…Jonathan Billing5 May 2021
EventUKCCFWebinar Coffee table conversations – introduction to outsourcing UKCCF and Contact Centre Panel webinar highlights Our ‘coffee table discussion’ panel shared their insights……Jonathan Billing12 April 2021
EventWebinar Contact Centre Insights – Homeworking Webinar 3 Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…Jonathan Billing24 March 2021
EventHomeworkingWebinar Ensuring a secure and productive homeworking environment How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…Jonathan Billing11 March 2021
EventWebinar Contact Centre Insights – Homeworking Webinar 2 Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…Jonathan Billing4 March 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar 1 – Outsourcing An introduction to outsourcing 'Coffee table conversation' webinar 12:30-13:15, 26 February 2021 We are running…Jonathan Billing14 February 2021
EventWebinar Contact Centre Insights – Homeworking Webinar 1 Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…Jonathan Billing5 February 2021