BusinessSurveyThought leadership Customer service in the automotive sector – new annual survey Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…Jonathan Billing29 January 2020
BusinessThought leadership Crisis Management – turning a negative into a positive If a problem is found with one of your most popular products or services, meaning…Jonathan Billing6 January 2020
BusinessThought leadership The trouble with technology – is automation tarnishing the customer experience? We take a look at some of the potential pitfalls of automation and put forward…Jonathan Billing28 November 2019
Business continuityThought leadership Disaster Planning – is your business prepared? According to thorough research, a combination of climate change and manmade modifications to the landscape…Jonathan Billing18 November 2019
BusinessThought leadership Black Friday and Cyber Monday – is your customer service team ready? Black Friday falls on 29th November this year, so is your customer service provision geared…Jonathan Billing31 October 2019
BusinessThought leadership Planning for Brexit How will UK based contact centres be affected by our potential departure of the EU?…Jonathan Billing17 October 2019
BusinessThought leadership Customer service in the energy sector Since the energy supply sector became competitive, there has been an unending cycle of consolidation…Jonathan Billing26 September 2019
BusinessThought leadership Finding the right people – avoiding the pitfalls of building and maintaining a contact centre team One of the biggest challenges for a business is attracting the best talent and then…Jonathan Billing17 September 2019
BusinessThought leadership The Glassdoor Effect – coping with changing demand without disgruntling your customer service team In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…Jonathan Billing3 September 2019
BusinessThought leadership CCP help to search for the Top Customer Service Partnership 2019 Customer service is top of the list when we’re working with our network of contact…Jonathan Billing22 August 2019
BusinessThought leadership Unicef Case Study Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…Jonathan Billing1 August 2019
BusinessThought leadership Robotics Revolution – impact of AI and automation on Contact Centres & customer service In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…Jonathan Billing26 July 2019
BusinessThought leadership Top 10 customer service failures by mobile phone operators Recent research shows that the big three mobile operators are falling short on customer service,…Jonathan Billing19 July 2019
BusinessThought leadership How do you choose the right contact centre? Outsourcer selection meets science How can you be expected to know which Contact Centres are a good match for…Jonathan Billing4 July 2019
Thought leadershipWhite Paper Is voice dead? Download our latest white paper Contact Centre Panel works at the heart of the Contact Centre industry, speaking to leading…Jonathan Billing27 June 2019
BusinessThought leadership How to find the best contact centre commercial model The dynamics around the introduction of automation technologies and planning for the future mean traditional…Jonathan Billing15 May 2019