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Category

Thought leadership

Automotive customer survey BusinessSurveyThought leadership

Customer service in the automotive sector – new annual survey

Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
Jonathan Billing29 January 2020
Crisis Management BusinessThought leadership

Crisis Management – turning a negative into a positive

If a problem is found with one of your most popular products or services, meaning…
Jonathan Billing6 January 2020
Technology and automation BusinessThought leadership

The trouble with technology – is automation tarnishing the customer experience?

We take a look at some of the potential pitfalls of automation and put forward…
Jonathan Billing28 November 2019
Disaster recovery Business continuityThought leadership

Disaster Planning – is your business prepared?

According to thorough research, a combination of climate change and manmade modifications to the landscape…
Jonathan Billing18 November 2019
Black Friday BusinessThought leadership

Black Friday and Cyber Monday – is your customer service team ready?

Black Friday falls on 29th November this year, so is your customer service provision geared…
Jonathan Billing31 October 2019
Brexit header BusinessThought leadership

Planning for Brexit

How will UK based contact centres be affected by our potential departure of the EU?…
Jonathan Billing17 October 2019
Energy industry BusinessThought leadership

Customer service in the energy sector

Since the energy supply sector became competitive, there has been an unending cycle of consolidation…
Jonathan Billing26 September 2019
Contact centres BusinessThought leadership

Finding the right people – avoiding the pitfalls of building and maintaining a contact centre team

One of the biggest challenges for a business is attracting the best talent and then…
Jonathan Billing17 September 2019
Contact us image BusinessThought leadership

The Glassdoor Effect – coping with changing demand without disgruntling your customer service team

In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…
Jonathan Billing3 September 2019
Top Companies for Customer Service BusinessThought leadership

CCP help to search for the Top Customer Service Partnership 2019

Customer service is top of the list when we’re working with our network of contact…
Jonathan Billing22 August 2019
Soccer Aid BusinessThought leadership

Unicef Case Study

Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…
Jonathan Billing1 August 2019
Customer insight BusinessThought leadership

Robotics Revolution – impact of AI and automation on Contact Centres & customer service

In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…
Jonathan Billing26 July 2019
Mobile phone operators BusinessThought leadership

Top 10 customer service failures by mobile phone operators

Recent research shows that the big three mobile operators are falling short on customer service,…
Jonathan Billing19 July 2019
Considering outsourcing BusinessThought leadership

How do you choose the right contact centre? Outsourcer selection meets science

How can you be expected to know which Contact Centres are a good match for…
Jonathan Billing4 July 2019
CCP White Paper - Is voice dead? Thought leadershipWhite Paper

Is voice dead? Download our latest white paper

Contact Centre Panel works at the heart of the Contact Centre industry, speaking to leading…
Jonathan Billing27 June 2019
Consulting BusinessThought leadership

How to find the best contact centre commercial model

The dynamics around the introduction of automation technologies and planning for the future mean traditional…
Jonathan Billing15 May 2019
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© 2023 Contact Centre Panel.

  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
    • Newsletter – Feb 23
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22