customer serviceCXData How data drives next-generation CX Customer experience management and digitisation has been transforming customer interactions for well over a decade,…Michelle Village5 January 2023
Contact Centrescustomer serviceGamingOutsourcing Gaming customer services The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…Michelle Village3 January 2023
New YearObjectivesresolutions New year’s resolutions The circle of life may be a wheel of fortune, however as the economy gets…Michelle Village19 December 2022
ComplianceFCAFinancial services FCA Consumer Duty The FCA’s Consumer Duty regime is a big deal. It’s been a long time in…Michelle Village16 December 2022
C&CC ExpoContact CentresCXTechnology Call & Contact Centre Expo 2022 As the east wind blows in the first of the winter frosts, it’s a warming…Michelle Village13 December 2022
Contact CentresInformation as a serviceInternetTechnology Information as a service: a chance to reflect On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…Michelle Village28 November 2022
ComplianceData complianceISO AccreditationsPCI Compliance Compliance on a budget Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…Michelle Village23 November 2022
OptimisationSalesTechnology Optimising sales in challenging times The circle of life may be a wheel of fortune, however as the economy gets…Michelle Village17 November 2022
AutomationBotsContact Centres Is it time to “move more slowly and maintain things”? Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…Michelle Village15 November 2022
Contact CentresMulti-lingual Going Dutch? This increased customer connectivity brings its own challenges for businesses, one being able to communicate…Jonathan Billing4 November 2022
PaymentsPCI Compliance Growth – growth – growth Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…Jonathan Billing3 November 2022
Contact CentresSerbia Setting sites on Serbia Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…Liridona20 October 2022