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  1. How On Earth Do You Choose A Contact Centre?

    How do you choose the right contact centre? Outsourcer selection meets science.

    Selecting the right contact centre for your business can be tricky. We use our knowledge of the market to match clients with the best contact centre for their needs. Whether it’s for customer service, lead generation or outbound sales, one size does NOT fit all!

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  2. Is Voice Dead - A White Paper by The Contact Centre Panel

    Is voice dead? Download our latest white paper

    We work at the heart of the contact centre industry, speaking to leading experts every day. We’ve put this White Paper together to share some of the insights we’ve learned about how the best contact centres are dealing with the relentless pace of change we all face.

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  3. Contact Centre Panel Explainer Video

    Contact Centre Panel – What We Do For Contact Centre Users

    Watch our new Explainer Video here - We are not a call centre, we are independent, objective call centre consultants offering a free of charge consultancy to match up business who need Contact Centres, with the Contact Centres who meet their needs perfectly.

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  4. How to findthe best commercial model for your Contact Centre

    How To Find The Best Commercial Model For Your Contact Centre

    The dynamics around the introduction of automation technologies and planning for the future mean traditional commercial models must be challenged by Contact Centres and clients, to achieve best results. This article explores different ways to pay for Contact Centre services, from pay-per-results to fixed price arrangements, and benefit-sharing ideas.

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  5. Robot Automation

    Digital Disruption: The Impact of AI and Robots on the Contact Centre & Outsourcing Industry.

    Digital Disruption is big news for Contact Centres. Deep learning, Artificial Intelligence and chat bots are on everyone’s lips. What impact is really being felt?
    We spoke to two leading industry experts about the state of digital disruption and dealing with transformative technologies.

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  6. Nearshore Contact Centre

    Offshore & Nearshore: Why You Should Be Considering Contact Centres From Outside The UK.

    We asked leading lights of the Offshore and Nearshore Contact Centre sector to tell us how it’s possible to marry competitive costs and excellent customer service from operations outside the UK.

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Contact us

We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 2096120

Contact Centre Panel
Acero Building
1 Concourse Way
S1 2BJ

  • Contact Centre Panel accreditation
  • Contact Centre Panel accreditation