News – Contact Centre Panel

New Team Member – Harry Kitchen

A warm welcome to the newest member of the CCP Team, Harry Kitchen! Harry joins…

David Taylor31 August 2023

Unicef

Contact Centre Panel supports Unicef and Soccer Aid 2020

We’re delighted to announce that we have been asked, again, by Unicef to support their…

David Taylor17 February 2020

Soccer Aid 2019

CCP Network – helping Soccer Aid for Unicef 2019

David Taylor1 August 2019

Customer insight

Digital Disruption: Impact of AI and Robots on the contact centre industry

In the Contact Centre and Outsourcing industry Digital Disruption is big. Deep learning, Artificial Intelligence…

David Taylor8 May 2019