I recently had the pleasure of spending the afternoon at Masons of Yorkshire, seeing their…
David Taylor12 December 2023
I sometimes wonder if we have reached a point in our evolutionary journey where there…
David Taylor30 October 2023
In the fast-paced world of contact centres, where efficiency and productivity are paramount, the value…
David Taylor8 October 2023
The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
David Taylor4 May 2022
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
David Taylor5 November 2021
Dr Lisa Ackerley has been a Chartered Environmental Health Practitioner for over 30 years. Ever…
David Taylor4 August 2021
Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…
David Taylor8 July 2021
Following one of our recent webinars focusing on the future for the Contact Centre sector,…
David Taylor21 May 2021
Over the past few years, the challenges facing the retail industry have been greatly publicised.…
David Taylor1 September 2020
In 2020, the struggles of the air travel industry have been well documented. In the…
David Taylor7 August 2020
According to the research, a crisis creates three psychological states of mind. The first is…
David Taylor21 July 2020
The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
David Taylor23 June 2020
An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
David Taylor15 June 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
David Taylor16 May 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
David Taylor17 April 2020
