AIChatGPTContact Centrescustomer service ChatGPT One of those recent finds was that of ChatGPT. A curious sounding name that had…David Taylor11 January 2023
customer serviceCXData How data drives next-generation CX Customer experience management and digitisation has been transforming customer interactions for well over a decade,…David Taylor5 January 2023
Contact Centrescustomer serviceGamingOutsourcing Gaming customer services The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…David Taylor3 January 2023
New YearObjectivesresolutions New year’s resolutions The circle of life may be a wheel of fortune, however as the economy gets…David Taylor19 December 2022
ComplianceFCAFinancial services FCA Consumer Duty The FCA’s Consumer Duty regime is a big deal. It’s been a long time in…David Taylor16 December 2022
C&CC ExpoContact CentresCXTechnology Call & Contact Centre Expo 2022 As the east wind blows in the first of the winter frosts, it’s a warming…David Taylor13 December 2022
Contact CentresInformation as a serviceInternetTechnology Information as a service: a chance to reflect On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…David Taylor28 November 2022
ComplianceData complianceISO AccreditationsPCI Compliance Compliance on a budget Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…David Taylor23 November 2022
OptimisationSalesTechnology Optimising sales in challenging times The circle of life may be a wheel of fortune, however as the economy gets…David Taylor17 November 2022
AutomationBotsContact Centres Is it time to “move more slowly and maintain things”? Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…David Taylor15 November 2022
Contact CentresMulti-lingual Going Dutch? This increased customer connectivity brings its own challenges for businesses, one being able to communicate…David Taylor4 November 2022
PaymentsPCI Compliance Growth – growth – growth Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…David Taylor3 November 2022