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  1. Week #19 – GDPR & the customer experience frontline (part 1) -By Steve Sullivan-Channel Doctors

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  2. Week #18 – So, you’re the GDPR expert, right?-By Steve Sullivan Channel Doctors.

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  3. GDPR Week #17 – What’s black & white and never read?- By Steve Sullivan Channel Doctors.

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  4. Culture in your call centre, which one do you go for?

    Contact centres continue to look at ways to reduce call volumes and improve customer experience and first call resolution, but this needs an improved culture to go with it...

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  5. GDPR Week #16 – Show Your Workings-By Steve Sullivan-Channel Doctors.

    Documentation / Show Your Working

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  6. GDPR Week #15 – Shhh! It’s Data Portability- By Steve Sullivan-Channel Partners.

    One of the 8 rights of data subjects (that's prospects and customers to you and me) is that of Data Portability -

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