Cost to serve Insights - Contact Centre Panel

Inflation

Contact Centres Cost to serve Inflation

Inflation, inflation, inflation

The impact of inflation has been no different for the outsourcing industry, affecting centres and…

Michelle Village8 March 2023

Peak demand

Cost to serve Outsourcing Peak demand

Peak demand handling – the role of voice

As sure as night follows day, autumn follows summer, the nights get longer and thoughts…

Jonathan Billing12 October 2022

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