How easy is it to sign up or subscribe to your company’s products or services?…
David Taylor4 April 2023
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If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
David Taylor21 March 2023
Working at any company involves a lot of numbers. Sales, profit, staff, complaints, customers, budgets,…
David Taylor14 March 2023
The impact of inflation has been no different for the outsourcing industry, affecting centres and…
David Taylor8 March 2023
When it comes to dismissing an employee, there are right and wrong ways to go…
David Taylor23 February 2023
Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
David Taylor14 February 2023
M&S recently announced that they plan to invest £480 million in their ‘Store Rotation Programme’…
David Taylor7 February 2023
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
David Taylor31 January 2023
One of the biggest contact centre challenges of 2022 is still with us - the…
David Taylor24 January 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
David Taylor17 January 2023
So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a…
David Taylor13 January 2023
