At CCP it’s our job to match people who need outsourced Contact Centres to their perfect providers. Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event and we were only too proud to help.
In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a chord with many people. Over a year later, we think it’s time to see whether the future we worried about is happening… yet, or at all.
Recent research shows that the big three mobile operators are falling short on customer service, in this article we highlight the top customer service complaints.
Selecting the right contact centre for your business can be tricky. We use our knowledge of the market to match clients with the best contact centre for their needs. Whether it’s for customer service, lead generation or outbound sales, one size does NOT fit all!
We work at the heart of the contact centre industry, speaking to leading experts every day. We’ve put this White Paper together to share some of the insights we’ve learned about how the best contact centres are dealing with the relentless pace of change we all face.
Watch our new Explainer Video here - We are not a call centre, we are independent, objective call centre consultants offering a free of charge consultancy to match up business who need Contact Centres, with the Contact Centres who meet their needs perfectly.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Ecclesall Road