How can buyers be expected to know which Contact Centres are a good match for their needs? That’s one of the reasons The Contact Centre Panel exists: to use our knowledge of the market to find the best Contact Centres for our Clients’ needs. Whether it’s for Customer Service, Lead Generation or Outbound sales, one size does NOT fit all!
We work at the heart of the Contact Centre industry, speaking to leading experts every day. We’ve put this White Paper together to share some of the insights we’ve learned about how the best Contact Centres are dealing with the relentless pace of change we all face.
Watch our new Explainer Video here - We are not a call centre, we are independent, objective call centre consultants offering a free of charge consultancy to match up business who need Contact Centres, with the Contact Centres who meet their needs perfectly.
The dynamics around the introduction of automation technologies and planning for the future mean traditional commercial models must be challenged by Contact Centres and clients, to achieve best results. This article explores different ways to pay for Contact Centre services, from pay-per-results to fixed price arrangements, and benefit-sharing ideas.
Digital Disruption is big news for Contact Centres. Deep learning, Artificial Intelligence and chat bots are on everyone’s lips. What impact is really being felt?
We spoke to two leading industry experts about the state of digital disruption and dealing with transformative technologies.
We asked leading lights of the Offshore and Nearshore Contact Centre sector to tell us how it’s possible to marry competitive costs and excellent customer service from operations outside the UK.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
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