If you ever find yourself waking on the streets of beautiful Tirana (Albania’s capital), you…
David Taylor25 July 2023
Emotional and financial impacts Think about the stress of discovering that your confidential data, for…
David Taylor14 July 2023
The automation of customer interactions is as lively a conversation now amongst the CX and…
David Taylor9 July 2023
If you offer your UK customers subscriptions for goods or services then there are significant…
David Taylor29 June 2023
Turkey, once the mighty Ottoman Empire, is known for many things. From shopping in the…
David Taylor12 June 2023
Competition abroad, unforeseen challenges and diversification, it's a difficult tight rope to walk for UK…
David Taylor7 June 2023
As we welcome those warmer days, it also a signal to many businesses to begin…
David Taylor31 May 2023
The UK new anti-fraud strategy looks to ban (a) ban the cold calling of financial…
David Taylor22 May 2023
However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…
David Taylor24 April 2023
In late March Concentrix made the surprising (but far from shocking) announcement that it was purchasing…
David Taylor18 April 2023
If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
David Taylor21 March 2023
The impact of inflation has been no different for the outsourcing industry, affecting centres and…
David Taylor8 March 2023
Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
David Taylor14 February 2023
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
David Taylor31 January 2023
