An introduction to outsourcing 'Coffee table conversation' webinar 12:30-13:15, 26 February 2021 We are running…
David Taylor14 February 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
David Taylor5 February 2021
As we head towards the end of December 2020, it is looking increasingly likely that…
David Taylor22 December 2020
With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
David Taylor4 December 2020
India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
David Taylor23 November 2020
The most important questions to ask for a winter of slow recovery As different parts…
David Taylor30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
David Taylor29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
David Taylor10 September 2020
Over the past few years, the challenges facing the retail industry have been greatly publicised.…
David Taylor1 September 2020
In 2020, the struggles of the air travel industry have been well documented. In the…
David Taylor7 August 2020
According to the research, a crisis creates three psychological states of mind. The first is…
David Taylor21 July 2020
The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
David Taylor23 June 2020
An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
David Taylor15 June 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
David Taylor16 May 2020
