Technology Not everything we see turns into gold Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…David Taylor2 September 2022
Contact CentresThreats The Triple Threat Contact centres have faced numerous well documented pressures over the years, but have been on…David Taylor26 August 2022
BusinessStartups Unicorns The term, first coined in 2013, initially was used to emphasize the rarity of such…David Taylor23 August 2022
BusinessCost of living Cost-of-living crisis at work We do not like talking about money. That’s one of the key findings of Wagestream’s State…David Taylor16 August 2022
BusinessCost of living Cost of living and salaries crisis Are you responsible for a contract centre operation? Got enough on your plate just now…David Taylor9 August 2022
BusinessTUPE Did the tide turn on TUPE? I have a belief that most things in life or business are what I would…David Taylor4 August 2022
BusinessOutsourcing Helping hand It’s perhaps an understatement to say that we live in changing times. Adjusting to a…David Taylor1 August 2022
BusinessOutsourcing Hello Kosovo! Walking in the streets of Pristina, you may be greeted by one of the locals…David Taylor29 July 2022
healthcareWellbeing Sick Note Legislation Under new legislation introduced on 1 July, a wider range of healthcare professionals (HCPs) –…David Taylor27 July 2022
Data complianceData securityGDPR Data Reform Bill As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to…David Taylor25 July 2022
Insourcing Insourcing – an opportunity hiding in plain sight? People have been so focused on whether they are working in the office or at…David Taylor20 July 2022
BusinessOutsourcing The beginning of ‘the big change’ So, with the exception of Apple who remain firmly focused on the provision of stylish…David Taylor29 June 2022
Data securityISO Accreditations ISO – make it so? You might be thinking, that ISO thing I’ve heard so many people talking about, what…David Taylor22 June 2022
CSREnvironmentGreen agenda Creating a greener and more sustainable contact centre However, since the lifting of restrictions we have seen employees return to the office on…David Taylor22 June 2022
SocialTechnology WhatsApp Business in the news Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…David Taylor3 June 2022
BusinessForex Understanding the costs and risks of Forex management The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…David Taylor2 June 2022