Article by David Taylor
Partner Success Manager
Contact Centre Panel
The rapid move to homeworking in the pandemic, saw a big reduction in pollution caused by business travel. The International Energy Agency (IEA) recorded an 8% fall in CO2 emissions in 2020 due to this change of behaviour.
However, since the lifting of restrictions we have seen employees return to the office on a full-time or flexible basis, which has seen CO2 global emissions rebound by 6% in 2021 – an increase of over 2 billion tonnes of CO2 versus the previous year.
Not all of these emissions are due to the return to work, of course. However, every industry, including the contact centre industry, should be thinking about how they can reduce their impact on the environment.
Here are a few thoughts on how you can make your centre greener:
- Use technology to enable successful homeworking – we all now know the art of the possible when it comes to working from home and the benefits that come with this. One being employees no longer having to travel into the office, which in turn means fewer vehicles on the road and less carbon dioxide being released into the atmosphere.
- Think about your corporate social responsibility objectives – bring a cross-section of your employees together across the business and write down what your green and social objectives are over the next 12 months. Transfer these objectives into a Corporate Social Responsibility Policy to ensure all staff are following these objectives, including providing relevant training to educate your employees.
- Move to greener energy and lower energy consumption – look at how you purchase energy and whether this is the opportunity to invest in green energy, for example through the use of solar panels etc. Also focus on how you use your energy across the centre, reducing energy consumption and switching off during your non-operational hours.
- Reduce paper wastage using digital communication tools – try to reduce the amount of paper you use, by cutting the number of print jobs across your centre. Think about how you can use digital communication tools rather than printing a notice/flyer.
- Work with your local councils – councils often provide grants and other forms of support to help you kick off your green revolution. Even if it is just asking for advice, speak to your local authority to see what support is on offer.
Think global and act locally to help support efforts in making the world a safer and greener place for future generations.