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Contact Centre - Contact Centre Panel

Contact CentresInsuranceOutsourcingTechnology

Navigating the uncertainty in Insurance – Talent Management and Skills Gaps

Article 3 of 3 Our third and final area to highlight is the talent shortage…
David Taylor12 August 2023
BPOContact CentresOutsourcingRecruitment

Is your current recruitment approach fit for purpose?

For lots of contact centres the recruitment and retention of frontline advisors continues to be…
David Taylor6 August 2023
Contact CentresInsuranceOutsourcingTechnology

Navigating the uncertainty in Insurance – Data Analytics, AI and Insights

Article 2 of 3 Insurers have long since leveraged data and analytics to gain actionable…
David Taylor30 July 2023
AlbaniaContact CentresMulti-lingualOutsourcing

Location watch: Albania

If you ever find yourself waking on the streets of beautiful Tirana (Albania’s capital), you…
David Taylor25 July 2023
Contact CentresInsuranceOutsourcingTechnology

Navigating the uncertainty in Insurance

Article 1 of 3 From the ancient maritime trade routes to bustling modern cities, the…
David Taylor19 July 2023
Contact CentresCrisis ResponseData BreachOutsourcing

Why consumers need to be at the heart of your crisis response plan

Emotional and financial impacts Think about the stress of discovering that your confidential data, for…
David Taylor14 July 2023
AutomationContact CentresIVROutsourcingTechnology

The future of IVR as we know it …

The automation of customer interactions is as lively a conversation now amongst the CX and…
David Taylor9 July 2023
Contact CentresLawOutsourcingSubscriptions

Digital Markets, Competition and Consumers Bill

If you offer your UK customers subscriptions for goods or services then there are significant…
David Taylor29 June 2023
Contact CentresMulti-lingualOutsourcingTurkey

Location watch: Turkey

Turkey, once the mighty Ottoman Empire, is known for many things. From shopping in the…
David Taylor12 June 2023
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  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal