Contact CentresInsuranceOutsourcingTechnology Navigating the uncertainty in Insurance – Talent Management and Skills Gaps Article 3 of 3 Our third and final area to highlight is the talent shortage…David Taylor12 August 2023
BPOContact CentresOutsourcingRecruitment Is your current recruitment approach fit for purpose? For lots of contact centres the recruitment and retention of frontline advisors continues to be…David Taylor6 August 2023
Contact CentresInsuranceOutsourcingTechnology Navigating the uncertainty in Insurance – Data Analytics, AI and Insights Article 2 of 3 Insurers have long since leveraged data and analytics to gain actionable…David Taylor30 July 2023
AlbaniaContact CentresMulti-lingualOutsourcing Location watch: Albania If you ever find yourself waking on the streets of beautiful Tirana (Albania’s capital), you…David Taylor25 July 2023
Contact CentresInsuranceOutsourcingTechnology Navigating the uncertainty in Insurance Article 1 of 3 From the ancient maritime trade routes to bustling modern cities, the…David Taylor19 July 2023
Contact CentresCrisis ResponseData BreachOutsourcing Why consumers need to be at the heart of your crisis response plan Emotional and financial impacts Think about the stress of discovering that your confidential data, for…David Taylor14 July 2023
AutomationContact CentresIVROutsourcingTechnology The future of IVR as we know it … The automation of customer interactions is as lively a conversation now amongst the CX and…David Taylor9 July 2023
Contact CentresLawOutsourcingSubscriptions Digital Markets, Competition and Consumers Bill If you offer your UK customers subscriptions for goods or services then there are significant…David Taylor29 June 2023
Contact CentresMulti-lingualOutsourcingTurkey Location watch: Turkey Turkey, once the mighty Ottoman Empire, is known for many things. From shopping in the…David Taylor12 June 2023