Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…
David Taylor20 October 2022
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It’s difficult to ignore or be unaware of the 'Cost-of-Living Crisis'. It’s everywhere, television, LinkedIn,…
David Taylor18 October 2022
Microsoft recently released some research that received lots of media attention including the BBC News…
David Taylor14 October 2022
As sure as night follows day, autumn follows summer, the nights get longer and thoughts…
David Taylor12 October 2022
Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…
David Taylor5 October 2022
Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…
David Taylor27 September 2022
The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…
David Taylor20 September 2022
Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
David Taylor2 September 2022
Contact centres have faced numerous well documented pressures over the years, but have been on…
David Taylor26 August 2022
The term, first coined in 2013, initially was used to emphasize the rarity of such…
David Taylor23 August 2022
We do not like talking about money. That’s one of the key findings of Wagestream’s State…
David Taylor16 August 2022
