Contact CentresLawOutsourcingSubscriptions Digital Markets, Competition and Consumers Bill If you offer your UK customers subscriptions for goods or services then there are significant…David Taylor29 June 2023
Housing associationsOutsourcing Service delivery optimisation in a not-for-profit environment With almost six million people around England living in homes provided and supported by housing…David Taylor21 June 2023
Contact CentresMulti-lingualOutsourcingTurkey Location watch: Turkey Turkey, once the mighty Ottoman Empire, is known for many things. From shopping in the…David Taylor12 June 2023
BPOContact CentresOutsourcing The precarious tight rope of the traditional UK BPO Competition abroad, unforeseen challenges and diversification, it's a difficult tight rope to walk for UK…David Taylor7 June 2023
Contact CentresCost to serveOutsourcingPeak demand Peak demand handling – the role of voice As we welcome those warmer days, it also a signal to many businesses to begin…David Taylor31 May 2023
Contact CentresMoroccoOutsourcing Location watch: Morocco However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…David Taylor24 April 2023
B2BBusinessContact CentresOutsourcingTelemarketing Simplified choices Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…David Taylor14 February 2023
Contact Centrescustomer serviceGamingOutsourcing Gaming customer services The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…David Taylor3 January 2023
Cost to serveOutsourcingPeak demand Peak demand handling – the role of voice As sure as night follows day, autumn follows summer, the nights get longer and thoughts…David Taylor12 October 2022
BusinessOutsourcing Helping hand It’s perhaps an understatement to say that we live in changing times. Adjusting to a…David Taylor1 August 2022
BusinessOutsourcing Hello Kosovo! Walking in the streets of Pristina, you may be greeted by one of the locals…David Taylor29 July 2022
BusinessOutsourcing The beginning of ‘the big change’ So, with the exception of Apple who remain firmly focused on the provision of stylish…David Taylor29 June 2022
Housing associationsOutsourcing Challenging times ahead for household budgets The impact of this on already stretched consumer spending budgets could have a knock-on effect…David Taylor25 April 2022
Housing associationsOutsourcing Optimising service delivery in a not-for-profit environment With almost six million people around England living in homes provided and supported by housing…David Taylor9 December 2021
OutsourcingResourcingTechnologyThought leadership Recruitment crisis? A new staffing challenge The recruitment crisis has made headline news in recent times, with…David Taylor5 November 2021
Outsourcing Outsourcing 2.0 – diversification vs consolidation In all areas of business there is a periodic question: should we consolidate our supply…David Taylor22 June 2021