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Category

Outsourcing

Contact CentresLawOutsourcingSubscriptions

Digital Markets, Competition and Consumers Bill

If you offer your UK customers subscriptions for goods or services then there are significant…
David Taylor29 June 2023
Housing associationsOutsourcing

Service delivery optimisation in a not-for-profit environment

With almost six million people around England living in homes provided and supported by housing…
David Taylor21 June 2023
Contact CentresMulti-lingualOutsourcingTurkey

Location watch: Turkey

Turkey, once the mighty Ottoman Empire, is known for many things. From shopping in the…
David Taylor12 June 2023
BPOContact CentresOutsourcing

The precarious tight rope of the traditional UK BPO

Competition abroad, unforeseen challenges and diversification, it's a difficult tight rope to walk for UK…
David Taylor7 June 2023
Contact CentresCost to serveOutsourcingPeak demand

Peak demand handling – the role of voice

As we welcome those warmer days, it also a signal to many businesses to begin…
David Taylor31 May 2023
Modern Morocco Contact CentresMoroccoOutsourcing

Location watch: Morocco

However, as I’ve learned over the past 12 months, Morocco has become a fantastic outsourcing…
David Taylor24 April 2023
Simplified choices B2BBusinessContact CentresOutsourcingTelemarketing

Simplified choices

Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
David Taylor14 February 2023
Gaming customer services Contact Centrescustomer serviceGamingOutsourcing

Gaming customer services

The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
David Taylor3 January 2023
Peak demand Cost to serveOutsourcingPeak demand

Peak demand handling – the role of voice

As sure as night follows day, autumn follows summer, the nights get longer and thoughts…
David Taylor12 October 2022
BusinessOutsourcing

Helping hand

It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
David Taylor1 August 2022
BusinessOutsourcing

Hello Kosovo!

Walking in the streets of Pristina, you may be greeted by one of the locals…
David Taylor29 July 2022
BusinessOutsourcing

The beginning of ‘the big change’

So, with the exception of Apple who remain firmly focused on the provision of stylish…
David Taylor29 June 2022
Housing associationsOutsourcing

Challenging times ahead for household budgets

The impact of this on already stretched consumer spending budgets could have a knock-on effect…
David Taylor25 April 2022
Contact Centre Panel - Housing Association Housing associationsOutsourcing

Optimising service delivery in a not-for-profit environment

With almost six million people around England living in homes provided and supported by housing…
David Taylor9 December 2021
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
David Taylor5 November 2021
Contact centre outsource Outsourcing

Outsourcing 2.0 – diversification vs consolidation

In all areas of business there is a periodic question: should we consolidate our supply…
David Taylor22 June 2021
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  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal