A recent article in The Times suggested that working from home is no longer popular…
David Taylor11 April 2023
Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head…
David Taylor27 September 2021
Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…
David Taylor8 July 2021
Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the…
David Taylor7 June 2021
Following one of our recent webinars focusing on the future for the Contact Centre sector,…
David Taylor21 May 2021
How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…
David Taylor11 March 2021
With homeworking becoming a daily reality for many workers who had traditionally been based from…
David Taylor9 February 2021
With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
David Taylor4 December 2020
India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
David Taylor23 November 2020
The most important questions to ask for a winter of slow recovery As different parts…
David Taylor30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
David Taylor29 September 2020
Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
David Taylor17 April 2020
For years we’ve been talking about how homeworking would bring opportunities and change how contact…
David Taylor1 April 2020
Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
David Taylor31 March 2020
