Over the past few years Bulgaria has certainly made it’s name in the world of…
David Taylor17 April 2024
What goes into partnering with an outsourced contact centre? Our very own Neville Doughty recently…
David Taylor9 April 2024
Traditionally, contact centres have relied on a somewhat impersonal approach to assigning agents to clients.…
David Taylor25 March 2024
AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
As the move towards the electrification of road transport accelerates, so too does the rapid…
David Taylor13 February 2024
Are there really no bad ideas? This age-old question plagues organisations that are trying to…
David Taylor19 January 2024
Words cannot even begin to describe what the people of Ukraine have had to endure…
David Taylor6 January 2024
I recently had the pleasure of spending the afternoon at Masons of Yorkshire, seeing their…
David Taylor12 December 2023
Just last week, an associate ruefully observed “There’s no future for UK contact centres. They…
David Taylor23 November 2023
I sometimes wonder if we have reached a point in our evolutionary journey where there…
David Taylor30 October 2023
Some people love contracts, others see them as a “document of last resort”. In the…
David Taylor20 October 2023
I always think back to a certain Benjamin Franklin quote when we talk about learning,…
David Taylor15 October 2023
In the fast-paced world of contact centres, where efficiency and productivity are paramount, the value…
David Taylor8 October 2023
