Call centres face a big challenge when it comes to reducing cost to serve without compromising service quality and customer experience.
Contact centres are under pressure to transform. Tech-savvy customers want the ability to contact companies via their channel of choice.
Call centre service providers should now be making essential preparations for GDPR: the EU’s new General Data Protection Regulation which officially takes effect May 25th, 2018 through a new Data Protection Act.
Next May, General Data Protection Regulation (GDPR) will be introduced to the UK. Is your company prepared for the new legislation?
Finding the best possible offshore and nearshore call centre provider is vitally important to the success of your business. These call centres aren’t a fit for every company and their required operations. However, the cost savings are substantial and often worthy of consideration.
The CCP network can help you find a call centre that can help you target customers in a more effective way. Whilst diallers, when used correctly, can provide great results they may not be the right approach for your business and you don't want to fall foul of fines relating to Silent Calls
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel
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