OutsourcingResourcingTechnologyThought leadership Recruitment crisis? A new staffing challenge The recruitment crisis has made headline news in recent times, with…David Taylor5 November 2021
EventWebinar Technology Showcase Series – Webinar 2 Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…David Taylor27 October 2021
HomeworkingHybrid workingLegal Hybrid working: looking after your teams within the law Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head…David Taylor27 September 2021
EventWebinar Technology Showcase – Network Webinar 1 (outsourcer session) Reducing the cost of customer engagement – what is the current and…David Taylor21 September 2021
EventWebinar Technology Showcase Series Webinar 1 (Client only - not for outsourcers) Reducing the cost of customer engagement – what…David Taylor20 September 2021
Food retailThought leadership Prepared for Natasha’s Law? Dr Lisa Ackerley has been a Chartered Environmental Health Practitioner for over 30 years. Ever…David Taylor4 August 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar – Hybrid Working Hybrid Working - Ensuring a secure, productive and low-risk working environment 'Coffee table conversation' webinar…David Taylor16 July 2021
Business continuityHomeworkingHybrid workingThought leadership Health & safety at work Charles Spencer is the Principal Health & Safety Consultant at Ellis Whittam. He is a…David Taylor8 July 2021
Outsourcing Outsourcing 2.0 – diversification vs consolidation In all areas of business there is a periodic question: should we consolidate our supply…David Taylor22 June 2021
HomeworkingHybrid working Hybrid working – protecting your business from claims risk Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the…David Taylor7 June 2021
Business continuityHomeworkingHybrid workingThought leadership Business Resilience – how do you protect your changing business Following one of our recent webinars focusing on the future for the Contact Centre sector,…David Taylor21 May 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar 2 Offshore, nearshore and onshore – choosing the outsource option that’s right for your business 'Coffee…David Taylor5 May 2021