The circle of life may be a wheel of fortune, however as the economy gets…
David Taylor17 November 2022
Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…
David Taylor3 June 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
David Taylor28 January 2022
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
David Taylor5 November 2021
The most important questions to ask for a winter of slow recovery As different parts…
David Taylor30 October 2020
Most business leaders have not yet had a chance to take stock in 2020. Crisis…
David Taylor29 September 2020
Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
David Taylor10 September 2020
