One of the biggest contact centre challenges of 2022 is still with us - the…
David Taylor24 January 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
David Taylor11 January 2023
The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
David Taylor3 January 2023
As the east wind blows in the first of the winter frosts, it’s a warming…
David Taylor13 December 2022
On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…
David Taylor28 November 2022
Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…
David Taylor15 November 2022
This increased customer connectivity brings its own challenges for businesses, one being able to communicate…
David Taylor4 November 2022
Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…
David Taylor20 October 2022
Contact centres have faced numerous well documented pressures over the years, but have been on…
David Taylor26 August 2022
