A new data privacy law, GPPR, will be implemented in May 2018… so what does this mean for your business?
If you are not offering live chat as a part of your customer service, here are some numbers to consider.
A useful resource for chief marketing officers to help you measure and explain the value of your campaigns.
HM Revenue and Customs (HMRC) has hired additional tax staff to handle calls, in an attempt to improve their “completely unacceptable” customer service.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Ecclesall Road