News Contact Centre Panel supports Unicef and Soccer Aid 2020 We’re delighted to announce that we have been asked, again, by Unicef to support their…David Taylor17 February 2020
BusinessSurveyThought leadership Customer service in the automotive sector – new annual survey Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…David Taylor29 January 2020
BusinessThought leadership Crisis Management – turning a negative into a positive If a problem is found with one of your most popular products or services, meaning…David Taylor6 January 2020
BusinessThought leadership The trouble with technology – is automation tarnishing the customer experience? We take a look at some of the potential pitfalls of automation and put forward…David Taylor28 November 2019
Business continuityThought leadership Disaster Planning – is your business prepared? According to thorough research, a combination of climate change and manmade modifications to the landscape…David Taylor18 November 2019
BusinessThought leadership Black Friday and Cyber Monday – is your customer service team ready? Black Friday falls on 29th November this year, so is your customer service provision geared…David Taylor31 October 2019
BusinessThought leadership Planning for Brexit How will UK based contact centres be affected by our potential departure of the EU?…David Taylor17 October 2019
BusinessThought leadership Customer service in the energy sector Since the energy supply sector became competitive, there has been an unending cycle of consolidation…David Taylor26 September 2019
BusinessThought leadership Finding the right people – avoiding the pitfalls of building and maintaining a contact centre team One of the biggest challenges for a business is attracting the best talent and then…David Taylor17 September 2019
BusinessThought leadership The Glassdoor Effect – coping with changing demand without disgruntling your customer service team In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…David Taylor3 September 2019
BusinessThought leadership CCP help to search for the Top Customer Service Partnership 2019 Customer service is top of the list when we’re working with our network of contact…David Taylor22 August 2019